Quality Assurance Analyst

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary This role is primarily responsible for measuring quality assurance effectiveness within Marketing through performing control activating including in-line file audits, process monitoring, and productivity reporting. This role serves as a the last line of defense to prevent errors, drive value, and mitigate risk for our Bank, brand partners, and customers. Strong analytical, organizational, and communication skills are required to deliver sound recommendations and create a positive experience for the organization. Essential Job Functions Conducts marketing control and quality reviews throughout the marketing lifecycle. Extracts and interprets data from various sources using multiple tools, and supports complex brand partners. Reviews campaign data for strategy adherence and provides feedback or approval before deployment, preventing costly marketing errors. - (65%) Measures and optimizes the marketing control framework and activities to positively impact the company's marketing delivery and loyalty creation while mitigating risk. Responsible for keeping robust documentation of control activities and effectively communicating to business partners for enhancements. - (20%) Supports identifying and developing additional quality assurance processes and/or key performance metrics to mitigate issues, fill process gaps, enhance quality of marketing output, and prevent further future risk from being realized. - (10%) Participates in extracurricular projects to provide insights and expertise of marketing quality as the ecosystem evolves into new spaces or adjusts to an ever-changing environment. - (5%) We currently have the ability to offer our Senior Associate - Audience Management position at varying levels. Candidates will be assessed based upon several factors including, but not limited to, education, experience, and skill set. Senior Analyst (A) Marketing Quality Assurance - Minimum Qualifications High School Diploma or GED 3-5 years experience working with excel to evaluate data. Credit card, retail, or Banking industries with a focus on Marketing Operations or Campaign Management or Quality Assurance. Senior Analyst (A) Marketing Quality Assurance - Preferred Qualifications Associate's Degree in Business, Marketing, Statistics, Economics, Finance or related area of study 4+ years experience with data mining tools (SAS, SQL, and Microsoft Access), analyzing marketing performance, quality assurance, driving marketing efficiency, extracting data from various sources, and writing queries. Extract, analyze, and reconcile large volumes of customer, operational, and financial data using WinSQL and Databricks to support business reporting, process improvements, quality risk validations for marketing activity. Demonstrated interest and experience in generative AI technologies, including Microsoft Copilot and Databricks Genie, to drive process automation, audit transformation, and operational efficiency. Senior Analyst (B) Marketing Quality Assurance - Minimum Qualifications Bachelor's Degree Computer Science or Information Technology or related field of study or equivalent, relevant work experience International Software Testing Qualifications Board (ISTQB), Certified Agile Tester (CAT), Certified Software Test Professional (CSTP), and/or Chartered Market Technician (CMT) 3-5 years domain functional testing experience Senior Analyst (B) Marketing Quality Assurance - Preferred Qualifications Master's Degree Computer Science, Information Technology or related field of study or equivalent, relevant work experience 5-8 years domain functional testing experience Extract, analyze, and reconcile large volumes of customer, operational, and financial data using WinSQL and Databricks to support business reporting, process improvements, quality risk validations for marketing activity. Demonstrated interest and experience in generative AI technologies, including Microsoft Copilot and Databricks Genie, to drive process automation, audit transformation, and operational efficiency. Skills Credit Card Quality Control (QC) Microsoft Office Adobe Workfront Work Management Software Critical Thinking SAS Structured Query Language (SQL) Data Extraction Reports To: Manager and above Direct Reports: 0 Work Environment Normal office environment. (Remote or Hybrid), 3 to 4 days per month are required in office if within 60 miles of a posted Bread Financial location. Physical and Mental Requirements To perform this job successfully, an individual must be able to perform each essential job function satisfactorily and meet the physical, mental and work environment requirements. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Communicate/Hearing Communicate/Talking Stationary Position/Seated Typing/Writing Focus and complete tasks in situations that have a speed or productivity metric Maintain focus in high pressure or fast-paced work environment Other Duties This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time. Salary Range (unless otherwise noted below) $63,200.00 - $101,100.00 Full Salary Range for position California: $72,700.00 - $126,400.00 Colorado: $63,200.00 - $111,200.00 New York: $69,500.00 - $126,400.00 Washington: $69,500.00 - $116,300.00 Maryland: $69,500.00 - $111,200.00 Washington DC: $72,700.00 - $116,300.00 Illinois: $63,200.00 - $111,200.00 New Jersey: $72,700.00 - $116,300.00 Vermont: $63,200.00 - $101,100.00 Ohio: $63,200.00 - $101,100.00 Maine: $63,200.00 - $101,100.00 Connecticut: $69,500.00 - $111,200.00 Virginia: $63,200.00 - $101,100.00 The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills. You must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future from any employer or organization. The Company cannot offer employment to F-1 (student) visa holders. Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial's 401(k) plan. All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time ("PSST") upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO. Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance. About Bread Financial® At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled-both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression. Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers. Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life. Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn . Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k). The Company is an Equal Opportunity Employer. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company. The Company participates in E-Verify. The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply. The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at View email address on click.appcast.io . Job Family: IT Engineering, Marketing Job Type: Regular #J-18808-Ljbffr