Store Manager

Job Description

Job Description

????Can you lead a $3M+ business, grow great people, AND still get excited when the first truck of spring annuals rolls in? ????Are you the kind of leader who can read a P&L, coach a manager, solve a customer problem, and notice a sad-looking display on the way by? ????Ready to run the show - people, plants, performance, and all - without taking yourself too seriously? ????Well, you're in luck! O'Toole's Garden Centers is bringing back the Store Manager role, and we're looking for a seasoned operator who knows how to lead a big team, own the numbers, build strong leaders, and create a store customers genuinely love visiting. This is not a clipboard-from-the-office kind of job. You'll be visible, hands-on, accountable, and right in the middle of the action - especially when spring decides to arrive all at once.???? Where? O'Toole's Garden Centers ???? When? Full-time, year-round leadership role???? Pay? Starting between $80,000 - $90,000 annually, plus bonus opportunity. Yes, we're serious about finding a great leader.???? What You'll Be Doing (Besides Running a Pretty Awesome Garden Center)Your mission is simple to say and big to deliver: own the store. You'll lead the people, the operation, and the business results - turning company strategy into clear priorities, strong routines, and a team that knows what great looks like.Lead the Business:Own day-to-day store operations and ensure consistent execution of company policies, procedures, standards, and priorities.Understand store processes at all levels and problem solve issues when necessaryLead the store team of 20+ employees, including managers, leads, and/or seasonal staff, with clear expectations, accountability, and follow-through.Translate company goals into practical store-level plans, routines, processes, and performance standards.Manage staffing, scheduling, labor deployment, and daily work allocation to meet business needs and customer service expectations.Coach, counsel, and develop employees and Assistant Manager; address performance concerns promptly and appropriately.Resolve escalated employee and customer issues while protecting the customer experience and company standards.Maintain a safe, organized, compliant work environment and ensure health and safety practices are followed.Lead implementation of new processes, initiatives, and operational changes, ensuring strong communication and adoption by the team.Lead the People:Lead a team of 20+ employees, including managers, leads, and seasonal team members.Coach, develop, and hold Assistant Managers and employees accountable with clear expectations, candid feedback, and consistent follow-through.Build leadership depth by helping managers and supervisors grow - because a great Store Manager creates more great leaders.Manage staffing, scheduling, and daily work allocation so the right people are in the right places at the right times.Create a positive, collaborative, ego-free environment where people work hard, help each other, and know what winning looks like.Lead the Customer Experience:Make sure customers receive friendly, knowledgeable, genuinely helpful service - even on the busiest Saturday in May.Resolve escalated customer issues with sound judgment, empathy, and a focus on doing the right thing for the customer and the business.Keep the store clean, safe, organized, well-merchandised, and full of compelling displays that make people want to take another lap.Execute promotions and seasonal priorities flawlessly, and keep the whole team aligned on what matters most right now.Lead the Operation:Implement new processes, standards, and company initiatives with clear communication and strong adoption from the team.Hold regular leadership and store meetings to communicate priorities, results, changes, and expectations.Maintain a safe, compliant work environment and ensure company policies, procedures, and health and safety practices are followed.Communicate major projects and changes positively, then do the magical leadership thing called follow-up and follow-through.???? What We're Looking ForMust-Haves:5 -10+ years of progressive leadership experience in lieu of a bachelor's degree is highly valued.5+ years in store management and/or as a similar senior operational leader in a retail or other complex, high-volume, customer-facing business.Demonstrated experience leading a substantial business; experience with approximately $3M+ in annual revenue strongly preferred.Demonstrated experience leading teams of 20+ employees; experience leading other managers and/or supervisors strongly preferred.Proven ownership of business results across areas such as sales, labor, inventory, customer experience, expenses, and operational execution.Strong track record of developing people and successfully implementing processes, routines, and operating standards.Strong leadership, communication, planning, organization, and problem-solving skills, with the ability to influence at all levels of the organization.Business -minded and comfortable using performance data to make decisions, prioritize resources, and drive measurable results.Strong personnel management skills and the ability to lead through change.Excellent computer skills, including proficiency with Microsoft Office, and the ability to learn new systems quickly.Able to take direction and follow through on commitments.Exhibit superior customer service and sound judgment in a fast-paced environment.Ability to lift and move product weighing up to 50 pounds.Must be able to speak, read, and write fluent English.Bilingual in English and Spanish a plus.Garden center experience is not required.Nice-to-Haves:Bachelor's degree preferred.Experience leading a large-format retail, specialty retail, hospitality, service, or other high-volume customer-facing operation.Experience developing managers/supervisors and building scalable operating routines and standards.???? Why You'll Love Working at O'Toole'sLead a real business with real ownership - not just a shift, a department, or a checklist.Work in an environment full of sunshine, fresh air, seasonal energy, and people who genuinely care about what they do.Join a supportive, fun, ego-free company that expects a lot and still remembers it's only flowers.Build a team, develop leaders, improve the operation, and see the impact of your work every single day.Help shape the next chapter of a Store Manager role we're intentionally reestablishing for the future.???? Our Garden of BenefitsHealth Insurance - because keeping the leader healthy is pretty important too.Dental Insurance - keep that Store Manager smile ready for customers and team meetings.Supplemental Insurance - extra coverage for life's unexpected weeds.35% Employee Discount - dangerous information for anyone who has ever said, "I'm just getting one plant."Vacation Time - yes, even Store Managers need to stop managing things occasionally.Flexible Scheduling - retail has seasons, and life does too.Work-Life Balance - we work hard, but we also believe you should have a life outside the garden center.Growth Potential - grow the business, grow your people, and grow right along with them.