Supervisor, Vehicle Operations Logistics

This position manages the overall operation and administration of all vehicle inspection (ECR) functions (Dealer, Commercial, & Specialty). Key responsibilities include scheduling appropriate staffing to match the flow of incoming vehicles, facilitating training activities to assure timely delivery of accurate, high quality vehicle data, condition information & digital imaging. Manage and direct the documentation of vehicle condition writing and condition report and/or computer data entry. Plan and coordinate all skill-based training of inspector and check-in workforce including the Inspector Certification Program (ICP) in coordination with the national trainer. Ensure employees are given opportunity to advance their ICP levels as per the ICP Guidelines. Actively engages all departments and management team within the operating location and Ml field management to effectively ensure compliance of SLA Requirements and completion of high-quality condition reports efficiently as possible. Work with vehicle entry check-in, inspections employees, and photographers to provide quality service and product to customers in efforts to meet Manheim key performance targets. Provides quality service and interacts with dealers to resolve customer complaints or any other problems that may arise. Requisition equipment, materials and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Ensures employee compliance with auction and government work rules. Provide motivation while coaching and counseling employees. Counsel and discipline employees, as necessary. Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees with input and assistance from the Operational Excellence support managers. Complete physical audits as prescribed by Manheim Inspections QA Program. Review arbitration results to identify training and or counseling needs. Review vehicle condition reports and vehicles with customer / client representatives to provide for specific needs. Forward client specific requests that vary from lnSight ECR standards to Manheim Operational Excellence for review. Perform Quality Audits to Manheim QA program standards. Adhere to Manheim and NAAA standards and policies. Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement. Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. Enforce all company policies and procedures related to employee and customer conduct. Qualifications: High School Diploma/GED and 5 years’ experience in a related field (automotive shop preferred). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience. 1+ year of experience in management, supervisory, or lead role. Experience in automobile industry or the Auction business. Strong communication and interaction skills. Competent supervisory and organizational skills. Experienced computer and software knowledge. Safe drivers needed; valid driver’s license required. Ability to drive vehicles with standard and automatic transmission. Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb. Manual dexterity, repetitive motion tasks. Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. #J-18808-Ljbffr Cox Enterprises