Retail Operations Manager

About Cedar & Hyde

Cedar & Hyde Mercantile is an independent boutique in Boulder, Colorado, offering a thoughtfully curated collection of women's apparel, home goods, and artisan products from designers and makers around the world.

We believe in quality, intention, and the details that make a difference. Behind every well-run store and seamless online order is a strong operational foundation. We're looking for someone who takes pride in building and maintaining that foundation.

The Role

The Operations Manager oversees the flow, accuracy, and fulfillment of inventory across Cedar & Hyde's retail and e-commerce operations. This is a hands-on leadership role that combines daily execution with team management and process improvement. You'll oversee and support in incoming product receiving, inventory distribution, online order fulfillment, returns, and stock accuracy across locations and channels. You'll lead our inventory and fulfillment team, and work closely with the owners and our in store team to ensure product is where it needs to be, when it needs to be there.

We're looking for someone who is detail-oriented, resourceful, and accountable—someone who can manage the bigger picture while staying involved in the work.

Responsibilities

Inventory & Receiving

• Develop and maintain clear inventory procedures that support accuracy, accountability, and efficient daily operations.
• Oversee all incoming inventory, verifying shipments against purchase orders and invoices, recording quantities, and resolving discrepancies.
• Enter all inventory into Shopify following set company standards.
• Coordinate the distribution of new product across retail locations, backstock, and e-commerce.
• Manage inventory transfers between locations and maintain accurate stock levels across all sales channels.
• Ensure new arrivals are processed efficiently and prepared for the sales floor
• Establish and maintain procedures for restocking, quality control, damaged merchandise, and vendor returns.
• Coordinate product deliveries between locations using the company vehicle.

E-Commerce Fulfillment & Returns

• Lead daily online order fulfillment, ensuring orders are picked, packed, and shipped accurately and promptly.
• Oversee shipping operations in Shopify and ShipStation
• Manage the returns process, ensuring returned merchandise is inspected, processed, and accurately reflected in inventory.
• Monitor shipping supplies and costs, identifying opportunities to improve efficiency and reduce errors.

Team Leadership & Cross-Functional Collaboration

• Oversee and support all eCommerce customer service, with a particular focus on shipping and inventory requests.
• Lead the inventory and fulfillment team, including training, scheduling, delegation, and day-to-day supervision.
• Set clear priorities and ensure daily workloads are completed accurately and on time.
• Coordinate vendor logistics, including shipment timelines, order discrepancies, damaged goods, and returns.
• Partner with retail, e-commerce, buying, and marketing teams to support new arrivals, product launches, photo shoots, and promotional events.
• Identify opportunities to improve workflows, strengthen communication, and build more efficient operating procedures.

Education & Experience:

• Bachelor’s degree in Business Administration, or a related field (preferred).
• At least 4 years of experience in retail operations, inventory management, e-commerce fulfillment, ideally within the creative or luxury retail industries.
• At least 2 years of experience supervising or leading a team.
• Working knowledge of Shopify preferred.
• Confidence working with spreadsheets, inventory reports, stock levels, and inventory discrepancies.
• Exceptional organizational skills and attention to detail, paired with the ability to prioritize in a fast-moving retail environment.
• A proactive, solutions-oriented approach and the ability to identify and resolve problems at their source.
• Clear, professional communication with team members, vendors, and leadership.
• A valid driver's license and comfort driving a small delivery van.
• Ability to lift 20+ pounds and navigate stairs throughout the workday.

Additional Experience We Value

• Managing inventory across multiple retail locations and e-commerce channels.
• Working with apparel, including size and color variants, as well as home goods and fragile merchandise.
• Implementing inventory controls, loss-prevention practices, and process improvements.

Pay: $30.00 - $35.00 per hour, depending on experience. Opportunities for growth and salaried compensation.

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)