Unified Communications Engineer

Unified Communications Integration Engineer, Public SafetyPhoenix, Arizona, United StatesJoin Axon and be a Force for Good.At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.Your ImpactWe are seeking a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform. You will be responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi-Tenant, and Self-Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne's Operations team and act as the technical liaison between Engineering and the Business for all UC-related activities. You will get an opportunity to work on cutting-edge technologies and to build a lifesaving emergency platform.What You'll DoWorking as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 InfrastructureConfiguring and troubleshooting Carbyne's Novel Emergency Communication PlatformProvide clients with customized communication solutions for Carbyne's unified communications servicesInstall, maintain, integrate, and contribute to PBX projects and UC solutionsCreate and maintain technical specs and solution documentsOverall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne's best practicesProviding technical support and training for the Operations team on 911 emergency communications systemsGaining a strong understanding of unified communications architecture, networking, and cloud computingInteract with a variety of internal stakeholders: Carbyne's Operations, R&D, Sales, CTO Office, and Product ManagersWhat You BringProven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport3+ years of experience in solutions deployment of open-source VoIP solutions3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network LayersGood understanding of Linux environments, including bash scriptingHands-on experience deployment on Private and Public network/security clouds (AWS)Nice-to-Haves:Industry certifications like CCIE, CCNP, CCNA VoiceKnowledge of Docker and KubernetesKnowledge of AWS infrastructureWork LocationThis is a hybrid role, with an expectation of four days per week in office.Benefits that Benefit YouCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, dental, and Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsAnd yes, we have snacks in our officesBenefits listed herein may vary depending on the nature of your employment and the location where you work.Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.Some roles may also require legal eligibility to work in a firearms environment.We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at View email address on click.appcast.io or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email View email address on click.appcast.io. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to View email address on click.appcast.io.