Assistant Operations Manager, Inland Marine

Assistant Operations Manager- Inland Marine

Chicago, Scottsdale, Atlanta

As an Assistant Operations Manager for our Inland Marine business, you will be responsible for the management of underwriting support staff. You ensure the team achieves all service delivery, timeliness, productivity and quality goals and identify and communicate regulatory compliance issues. This includes human resource management including coaching, counseling, goal setting and development of staff. You promote teamwork and collaboration in partnership with both underwriters and leadership.

What You'll Be Doing

What will your essential responsibilities include?

• Conducts performance evaluations; recommends salary adjustments; coaches and counsels staff.
• Establishes unit and individual goals in concert with the Operations Manager
• Ensures compliance with predetermined work flows and procedures
• Ensures compliance of the unit with Internal Audit, Peer Reviews and or FIC audit recommendations. Assists with developing appropriate responses and action plans in response to internal and external audit findings
• Ensures work is completed in accordance with service standards
• Review and manage production and quality control reports and take appropriate action (eg data quality, reinsurance, production status control reports)
• Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data
• Keeps Department Management informed of status and progress in the unit
• Actively manages the team in all aspects, such as hiring, performance management, development and trainings, schedule coordination etc.
• Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork
• Drive ongoing process enhancements within underwriting operations for inland marine, actively collaborating with offshore teams to identify efficiencies, implement best practices, and foster a culture of continuous improvement.

You will report to the Head of Underwriting Operations- Middle Market, Wholesale & Regions

What You Will Bring

We're looking for someone who has these abilities and skills:

• College degree or equivalent experience with advanced insurance study preferred
• Three years leadership experience and/or leadership development via XL leadership development curriculum
• Appropriate combination of commercial P&C Insurance rating, coding, underwriting assistant skills
• Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
• Familiar with insurance operating systems used to rate, code, track or issue insurance policies
• Skilled with MS Office desktop software
• Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the commercial P&C business
• Proactive, independent worker with strong time management, problem solving and analytical skills
• Must be able to handle multiple priorities and work with limited direct supervision

Who We Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What We Offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL . AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL .

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

The U.S. base salary range for this position is USD $91,400-$159,900 .

Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.