Branch Operations Manager

What makes Stephen Gould Exceptional.


Founded through a passion for entrepreneurship, our success is due to the ingenuity and tenacity of our extraordinary teams, bringing people and ideas together. With Stephen Gould, everything is within reach including an exciting career opportunity. We want you to join our team and build on our incredible 80-years of excellence. Stephen Gould looks for people that want to design and develop exciting solutions for a variety of engaged and passionate clients across the global. With headquarters in Madison, New Jersey, 40 locations throughout the U.S and operations in six countries outside the U.S, we have grown tremendously while maintaining staying true to our 5 Principles: Stephen Gould - 5 Principals

Values and behaviors we look for:

• Be committed to delivering the best results as a team, recognize that decisions may differ from individual opinion, succeed as a group .
• Turn challenges into opportunities , be proactive and problem-solve early
• A positive and gracious colleague who leads and motivate though collaboration and support for peers

What will I do?

As a Branch Operations Manager you will be responsible for leading a team of Client Management Specialists/Buyers who act as the point of contact for a sales agent(s) processing client products and business portfolios. This intricate network of partnerships drives our business, and we are looking for an Office Manager that is detail oriented, driven by team goals and business growth and is a motivating support for their team. Stephen Gould views the Branch Operations Manager role as integral to aligning customer requirements and ensuring we meet the highest standards for our customers, suppliers, and partners.

• You will be responsible for leading the CMS/Buyer team, reinforcing compliance with all Stephen Gould policies, procedures, and behavioral expectations, in alignment with our 5 Principles.
• You will partner with Sales Managers to align on collective branch visions and goals, driving productivity, accountability, and effective communication between SAs, branch teams and Corporate.
• As an OM you will manage a team of (2-15+) Client Management Specialists, Buyers, and/or Project Managers who are directly partnered with the sales force to process Stephen Gould's portfolio of business.
• We see the Client Management Specialist role as a "gate-keeper to our success" and OMs oversee orders from inception to payment, in alignment with Stephen Gould policy and procedures.
• As an OM you will be responsible for monitoring performance levels of the CMS/Buyer/PM team, writing and delivering performance reviews, as well as making annual compensation recommendations.
• You will be the escalation point for suppliers, customers, sales agents, branch and corporate partners, and employees in terms of issue resolution.
• We are intent on following a compliant process to local, state, and federal government reporting requirements and as the OM you will execute and foster these requirements at the branch.
• As an OM you will compile monthly reports with regards to business activity and profitability and report out communicating these figures as needed.

Role Requirements

• Associate degree in Business or related discipline + 5 years of experience required.
• 3+ years of experience managing a team required
• 3+ years of experience in a sales, service, or supply chain related role highly preferred
• Experience in managing a customer service team in a supply chain or logistics environment.
• Expert proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools
• Experience in a corporate sales and service environment
• Experience in developing employees and workforce planning

THIS POSITION DESCRIPTION IN NO WAY SATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE(S) INCUMBENT IN THIS POSITION. EMPLOYEES WILL BE REQUIRED TO FOLLOW ANY JOB-RELATED INSTRUCTIONS AND TO PERFORM ANY OTHER JOB-RELATED DUTIES REQUESTED BY ANY PERSON AUTHORIZED TO GIVE INSTRUCTIONS OR ASSIGNMENTS.

EEOC: Stephen Gould is an equal opportunity employer