Head of Infrastructure — Insurance & Investments

Job Summary

The Head of Infrastructure leads the organization's enterprise IT infrastructure function, ensuring the availability, scalability, security, performance, and resilience of technology platforms supporting business operations.

Within Insurance & Investments, the role typically covers cloud and on-premise infrastructure, networks, servers, storage, data centers, end-user computing, IT operations, disaster recovery, infrastructure security, and technology resilience supporting insurance, investment, finance, risk, and customer-facing systems.

Key Responsibilities

• Develop and execute the enterprise infrastructure strategy and roadmap.
• Lead infrastructure architecture, operations, engineering, and service delivery.

Manage:

• Cloud Infrastructure
• Data Centers
• Servers
• Storage
• Networks
• Virtualization
• Operating Systems
• End-User Computing
• Backup & Recovery
• Infrastructure Monitoring

• Oversee Azure, AWS, Google Cloud, hybrid-cloud, and on-premise environments.
• Ensure high availability, scalability, performance, and reliability of critical technology services.
• Develop infrastructure standards, architecture principles, policies, and operational procedures.
• Lead network infrastructure, including LAN/WAN, SD-WAN, VPN, connectivity, firewalls, and remote access.
• Ensure infrastructure security in partnership with the CISO/Information Security function.
• Develop and maintain Business Continuity, Disaster Recovery, and IT Resilience capabilities.
• Define and test disaster-recovery architecture, backup strategies, recovery objectives, and failover processes.
• Monitor infrastructure performance, capacity, availability, and service-level agreements.
• Lead infrastructure modernization and cloud migration initiatives.
• Implement automation, Infrastructure as Code (IaC), DevOps, and platform engineering practices where appropriate.
• Manage infrastructure-related incidents, root-cause analysis, problem management, and service improvements.
• Establish infrastructure KPIs, SLAs, availability targets, and operational controls.
• Ensure infrastructure supports regulatory, security, audit, and business-continuity requirements.
• Manage infrastructure vendors, managed-service providers, telecommunications providers, and technology partners.
• Lead infrastructure budgets, procurement, licensing, and technology lifecycle management.
• Manage and develop infrastructure, cloud, network, systems, and IT operations teams.
• Collaborate with Application, Data, Security, Digital, Finance, Risk, and business teams.
• Ensure infrastructure can support digital transformation, business growth, and changing technology demands.

Insurance & Investments Infrastructure Focus

• Insurance
• Policy administration platforms
• Claims systems
• Underwriting applications
• Customer portals
• Payment platforms
• CRM and enterprise applications
• Document-management systems
• Branch/office connectivity
• Investments / Asset Management
• Portfolio-management systems
• Trading/investment platforms
• Market-data infrastructure
• Financial and risk systems
• Client/investor portals
• Custody and transaction platforms
• High-availability systems supporting investment operations

Ideal Candidate Profile

• 12–18+ years of IT infrastructure, systems, cloud, network, or technology operations experience.
• 5+ years in infrastructure leadership.
• Previous experience as:
• Head of Infrastructure
• Head of IT Infrastructure
• Head of Technology Infrastructure
• Head of Infrastructure & Operations
• Head of IT Operations
• Infrastructure Director
• Director of Infrastructure
• Director of IT Infrastructure
• Director of Infrastructure & Operations
• VP Infrastructure
• VP IT Infrastructure
• Head of Cloud Infrastructure

Experience in Insurance, Banking, Investment Management, Asset Management, Wealth Management, or Financial Services preferred.

Strong expertise in:

• Enterprise infrastructure
• Cloud computing
• Hybrid cloud
• Data centers
• Networking
• Servers and storage
• Virtualization
• Disaster recovery
• Business continuity
• IT service management
• Infrastructure security
• Infrastructure monitoring

Strong knowledge of AWS/Azure/GCP, virtualization, networking, storage, backup, and enterprise systems.

Experience with ITIL, service management, SLA/KPI management, and operational governance.

Experience leading infrastructure modernization and cloud migration.

Strong vendor, budget, procurement, and technology-lifecycle management experience.

Strong understanding of cybersecurity and infrastructure resilience.

Relevant bachelor's degree; certifications such as ITIL, CCNP, CISSP, Azure/AWS certifications, VMware, or related credentials are advantageous.