Service Advisor

Job Description

Job Description

At Walt Auto Group, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. If you're looking for an opportunity in the automotive industry, take a look at our openings and apply today!

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

• Ensure the daily inventory of technicians' time is consistently sold to service customers

• Distribute work between technicians efficiently

• Answer technical questions about vehicle problems, warranties, services, and repairs

• Maintain Customer Success Index at or above company standards

• Assist in diagnosing vehicle problems; order parts and tools as necessary

• Oversee administration of warranty claims as well as training and supervising of service department

• Reinforces company policies and adheres to company standards

• Encourages compliance with applicable laws and regulations

• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.