Service Center General Manager - Commercial Door Operations

Job Description

Job Description

Service Center General Manager – Commercial Door Operations

Location: Columbus, OH | Reports to: Regional Director

Lead Vortex Industries’ Columbus Service Center and set the standard for customer satisfaction, operational excellence, and a workplace where people do their best work. You will own the full installation and service operation, guide a skilled team, and ensure the business delivers profitable, safe, and high‑quality outcomes day after day.

A day in the life

• Review prior-day performance, open work orders, job costs, and safety metrics; align resources for today’s install and service schedule.
• Coach supervisors and technicians, clarifying priorities, balancing workload, and removing roadblocks to keep commitments on track.
• Check in with key customers and partners, confirm satisfaction, and address needs with urgency and professionalism.
• Inspect field and shop practices for quality, OSHA alignment, and adherence to federal/state requirements; reinforce a culture of safety.
• Meet with the Regional Director on progress toward P&L targets, staffing plans, and continuous improvement initiatives.

Your scope of impact

• Own Service Center performance: operations, staffing, expenses, and profitability with clear budgeting and performance reporting.
• Champion continuous improvement to lower operating costs and elevate service levels, productivity, and quality.
• Instill customer-first standards at every touchpoint to maximize retention and referrals.
• Hire, develop, and retain high-caliber talent; set expectations, provide coaching, and deliver balanced accountability and recognition.
• Foster cross-functional collaboration and share best practices to drive productivity and cost reductions across centers.
• Ensure compliance with company policies and documentation timelines; represent Vortex professionally inside and outside the organization.
• Lead a robust safety culture through awareness, training, and accountability; meet all federal/state, regulatory, and OSHA requirements.
• Maintain a complete understanding of each role within the Service Center to optimize planning, scheduling, and execution.
• Perform other duties as assigned.

What you bring

• 10+ years in the door industry and 5+ years leading operations with full P&L accountability.
• Proficiency in budgeting and performance reporting.
• Outstanding leadership and communication skills; self-starter, detail-focused, and well organized.
• Background in outside sales and face-to-face customer business development.
• Proven ability to build people and resolve conflict constructively.
• Technical aptitude and mechanical savvy with strong problem-solving skills.
• Capacity to quickly dissect complex issues and apply creative, practical solutions.
• Strategic thinker who anticipates business needs and turns them into action.
• Experience leading meetings with exempt and non-exempt teams; skilled in hiring, training, development, and conducting annual performance reviews.
• Uncompromising integrity with adherence to ethical principles, company values, code of conduct, and policies.
• Comfort operating in a fiscally conservative environment; flexible and willing to wear multiple hats.
• Travel as needed to job sites and company meetings.

Why this role matters

Your leadership will shape a safe, high-performing operation that delights customers and gives employees a great place to grow.