Service Delivery Coordinator
Virtual Vocations Inc
Serving as the initial point of contact for service issues, the part-time hourly Service Delivery Coordinator will manage incident management, service requests, and ticket ownership while supporting FORT customers remotely. Key responsibilities Manage incident management and service requests for customer inquiries Oversee ticket ownership and reporting to ensure timely resolution of service issues Support problem management and service contracts to meet business objectives Required qualifications Understanding of ITSM/ITIL definitions, operations, and methodologies Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage CTS certification is preferred
Vacancy posted 4 days ago
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