IT Systems Associate

Overview

SRAM IT Operations supports a global team of 28 across North America, Europe, and Asia Pacific, delivering technology services to manufacturing sites, corporate offices, and digital/software teams worldwide. As an Associate IT Systems Analyst, you'll contribute across end user support, systems administration, and technical training, working under the close guidance of senior IT staff as you build a strong foundation in enterprise IT operations. This role is ideal for someone early in their IT career who wants broad hands-on exposure to enterprise infrastructure, ITSM tooling, and global IT operations in a high-performance manufacturing and product company.

Responsibilities

End User Support

Respond to end user requests via SRAM's Service Hub (Jira Service Management), resolving basic issues related to devices, applications, access, and performance

Escalate problems to the appropriate team or level to achieve timely resolution, and document incidents and resolution steps within the ticketing system

Advise users on best practices to resolve and prevent recurring issues, providing written documentation as neededCreate, modify, and manage user accounts and services across SRAM's cloud platforms

Systems Administration

Support administration of network, server, and cloud environments under the guidance of senior infrastructure staff

Assist with patch management, system upgrades, and application deployments following SRAM's ITIL-aligned change management process

Contribute to monitoring and alerting workflows using SRAM's observability toolingSupport onboarding, device provisioning, and lifecycle management for end user computing hardware across global sites

Maintain and follow documented disaster recovery, backup, and security procedures

Training and Enablement

Conduct technical training sessions for end users on new and existing IT solutions, including M365, collaboration tools, and SRAM IT processes

Develop training materials, job aids, and knowledge base articles in partnership with the broader IT Ops team

Contribute to Confluence-based IT documentation including runbooks and SOPs

Automation and Process Improvement

Develop scripting and programming skills to support infrastructure and systems management (PowerShell, Python, Bash, or similar)

Participate in continuous improvement initiatives under the IT Ops platform model

Contribute to project teams as directed by senior IT staff

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field; or a high school diploma/GED with relevant certifications (Microsoft, Cisco, CompTIA, or similar); or equivalent hands-on experience

Demonstrated analytical troubleshooting skills

Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical usersAbility to provide technical training to end users

Willingness to learn and grow across IT systems and disciplines

Experience working on project teams

Preferred

Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs) and server administration (Windows Server, Active Directory/Entra ID)

Experience with ITSM tools (Jira Service Management, ServiceNow, or similar)

Exposure to endpoint management tools (Intune, JAMF, or similar)Familiarity with ITIL frameworks and IT service delivery best practices

Exposure to cloud platforms, particularly AWS or Microsoft Azure

Scripting experience or interest in developing those skills (PowerShell, Python, Bash)

What to Expect

Work is closely guided by senior team members; you'll build skills and scope over time. Projects are focused in complexity, giving you a strong foundation before taking on more. You'll interact with a global IT team and gain visibility into enterprise infrastructure, cloud environments, and a team actively improving how IT is delivered at scale.

Compensation and Benefits

Benefits include group health insurance plans covering medical, dental, vision, and ancillary options, as well as 401(k) match, life insurance, long-term disability, and paid time off. Salary range is $45,000 to $60,000 based on skills and experience level. This position is eligible for an annual corporate bonus based on company and individual performance.

This role is located in Chicago, IL. Non-local candidates will be expected to relocate.

About SRAM

SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.