Product Manager

Product Manager

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit to learn more. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology. The Product Development team is seeking a Product Manager to define and deliver digital products so New Yorkers can easily get what they need from NYC government. The Product Manager will work closely with program owners and cross-functional teams to manage the software product development from conception to launch. Responsibilities will include:

• Strategy and product roadmap - Synthesize research, analytics and best practices to solve problems for New Yorkers - Create roadmaps that outline direction and timing for product development - Manage the software product's lifecycle from conception to launch acting as the bridge between program strategy, user experience, and technology focused on fulfilling New Yorker needs
• Deliver outcomes to New Yorkers - Synthesize research, analytics and desk research to understand user problems and define and validate that features solve real user problems - Decide what to build to maximize user value and program impact and prioritize work and filter out requests that don't deliver strategic outcomes - Define and monitor outcomes and KPIs to prioritize evidence-driven improvements
• Cross-functional leadership and collaboration - Collaborate with program owners to define outcomes and KPIs for products - Translate and prioritize user needs into requirements and guide program, UX and engineering teams to deliver software that deliver outcomes - Consider other agencies' stakeholders as critical to product success and as customers themselves. - Write user stories, acceptance criteria and system requirements working closely with UX and engineering teams to define technical feasibility and architecture

Hours/Shift: Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. Work location: Brooklyn, NY