Center Manager

Job Description

Job Description

Role: Center Manager

Organization: Edenbridge PACE at Skyland

Location: Washington, DC SE

Status: Full-time

Mission: To allow frail elderly people to age in the location of their choosing and continue to lead connected, meaningful lives

JOB SUMMARY

Under the direct supervision of the Executive Director, the primary responsibility of the Center Manager is to ensure the smooth operation of the day center and that all participants’ needs are being met. The position is responsible for the oversight of the daily operations in the multipurpose day rooms in the center. In collaboration with the Center Manager will manage the flow of activities, select professional/clinical teams, assuring timely transition between scheduled appointments, and oversight of daily attendance. This person will also be responsible for assisting in the provision of tours to prospective enrollees and their families as indicated. Functioning as a member and co-facilitator of IDT team meetings will be required. Promotes professional working relationships with both internal and external customers. Adheres to and supports all organizational policies and procedures and standards. Promotes teamwork!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Organizational (Core Rating Factors)

• Ensure discretion with confidential information.

• Maintains courteous, helpful and professional behavior on the job. Will support the success of the entire team by promoting a collaborative work environment.

• Adheres to all Edenbridge PACE Policies and Procedures, Edenbridge PACE Safety Policies and Procedures and OSHA safety guidelines.

• Consistently contributes to problem-solving and cooperates with identified resolutions.

• Must demonstrate regular attendance and punctuality.

• Brings issues and process improvement ideas to the attention of the Executive Director.

• Maintains verbal and written skills required for the position.

• Attends meetings and participates in committees as required.

• Completes annual training as required.

• Adheres to Company Dress Code Policy.

• Demonstrates appropriate level of time management in support of co-workers and the entire team.

Departmental (Job-Specific Tasks)

• Facilitate morning IDT meetings

• Supervises the Transportation Manager, Recreational Therapy Staff, Rehab Services, Social Workers, and Receptionists.

• Ensures daily documentation requirements are completed timely by supervised staff.

• Provides tours to prospective enrollees and their families/representatives, as indicated by the marketing team.

• Monitors participant schedules in the PACE Center and assures that participants are assisted to and from their center appointments on time in collaboration with the Director of Clinical Services.

• Assures participant attendance is tracked daily.

• Responsible for training new staff in Center procedures.

• Completes 90-day reviews for all new hires and annual reviews thereafter.

• Additional responsibilities will be added at managers discretion, as career growth opportunities and responsibilities are constantly arising in our flexible and start-up environment.

QUALIFICATIONS

• Bachelor’s degree in a human services field, highly preferred. In lieu of a human services degree, demonstrated experience in a similar setting for greater than 3 years will be considered.

• Minimum of one year of experience with a frail or elderly population required. Previous PACE experience is a plus.

• Customer service background preferred

• Management and leadership skills required.

• Experience with writing policies and procedures

• Knowledge of safety requirements

• Skilled in identifying and recommending problem resolution.

• Ability to work independently with minimum supervision.

• Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers.

• Must submit to and pass a pre-employment drug/alcohol screening and criminal background check.

• Must be efficient with computer applications such as email, navigating the internet, using electronic timekeeping, Excel, Outlook, Word, and Electronic Health records.

• Skilled in establishing and maintaining effective working relationships with participants, co-workers, vendors, medical staff, and the public.

• Must be free of communicable diseases that can be readily transmitted in the workplace. TB test is required within the first 7 days of employment. Hep B vaccinations are offered but not required.

• Operates in full compliance with all applicable federal, state and local fire, health, safety, sanitation, Emergency procedures and other Standards prescribed in law or regulations.

BENEFITS

• • Medical, Dental, Vision, Life Insurance
  • Flex Spending Account
  • 401(K)
  • Short Term Disability
  • Aflac

Learn more at:

edenbridgepace.com