Experience Designer, Senior Associate (New York)

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.As an Experience Design Senior Associate in Corporate & Investment Bank (CIB) – Kinexys (Digital Payments, Digital Assets, and Platform Experience), you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's platforms will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and intuitive experience for our customers.Job responsibilitiesDesign and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practicesApply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfactionConduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-makingCollaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of usersOperate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offeringsAssist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinkingRequired qualifications, capabilities, and skills3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and servicesProven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channelsPrevious experience interpreting complex data and transforming it into actionable insights for informed decision-makingProficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiencesPreferred qualifications, capabilities, and skillsExperience designing for enterprise financial platforms, including payments, treasury services, or digital asset workflowsFamiliarity with complex, regulated environments and designing within constraints such as compliance, risk, and operational requirementsDemonstrated ability to contribute to product strategy and problem framing, not just executionExperience working within or contributing to design systems (e.g., Salt) and scaling design consistency across productsStrong stakeholder management skills, with the ability to influence product, engineering, and business partnersExperience working across distributed/global teams (e.g., New York, London)Exposure to end-to-end enterprise workflows such as onboarding, user management, entitlements, or transaction journeysAbility to navigate ambiguity and drive clarity in early-stage discovery and definition work
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Full timePosting Date: 2026-05-27