Customer Care Associate

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Molecular Devices, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team-rooted in collaboration, authenticity, and innovation-you'll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.

Learn about the Danaher Business System which makes everything possible.

The Customer Care Associate is responsible for being instrumental in helping the Service and Sales business achieve its growth and profitability goals by working directly with our customers to promote the value of Molecular Devices. You will provide high-quality support for our customers as well as our Service and Sales Organizations.

This position reports to the Customer Care Manager and is part of the North America Customer Care team located in San Jose, CA and will be an on-site role.

In this role, you will have the opportunity to:

* Deliver exceptional customer service to internal and external customers by providing timely updates, resolving complex order and service issues, and building strong relationships that enhance customer satisfaction and retention

* Manage end-to-end processing of instrument, consumable, service, depot repair, field service, and calibration orders while ensuring accuracy, regulatory compliance, and adherence to company policies and procedures

* Partner with Sales, Service, Finance, Logistics, and Operations teams to resolve customer issues, streamline workflows, identify process improvements, and support revenue growth through efficient order execution and timely invoicing

The essential requirements of the job include

* High School Diploma or GED with 3+ years of experience in customer service and/or order management

* Proficiency in Microsoft Word, Power BI, Excel

It would be a plus if you also possess previous experience in:

* Associate's Degree or Bachelor's Degree

* Oracle Order Management, ServiceMax and Salesforce experience

* Miro for Visual Management

Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $34.00 - $36.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:View phone number on click.appcast.io or View email address on click.appcast.io.