Pharmacy Platform & Technology Delivery Leader

We anticipate the application window for this opening will close on - 17 Aug 2026

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

The Pharmacy Platform & Technology Delivery Leader is the senior technology partner to MiniMed’s Pharmacy Commercial organization and is accountable for defining and executing the Pharmacy Platform technology roadmap.

This leader aligns business strategy, platform investments, and delivery priorities to enable growth, operational efficiency, scalable pharmacy capabilities, and improved patient experiences.

This is not a traditional application ownership role. The position serves as the business technology leader for the Pharmacy Channel capability portfolio, shaping roadmap direction, investment priorities, governance, and execution across multiple platforms, teams, and partners. Day-to-day application ownership resides within platform teams.

A key mandate for this role is to transform pharmacy capabilities from a collection of systems and projects into an integrated product and platform ecosystem with strong governance, measurable outcomes, and continuous improvement.

Responsibilities may include the following and other duties may be assigned.

Business partnership and roadmap leadership

• Serve as the senior technology partner to Pharmacy Commercial and Pharmacy Operations leadership.

• Define and lead a multi-year Pharmacy Platform technology roadmap aligned to commercial growth, operational excellence, customer experience, and strategic objectives.

• Translate business strategy, operational priorities, and customer needs into clear platform investments, capability roadmaps, and execution plans.

• Establish governance, decision-making, prioritization, and funding alignment across business and technology stakeholders.

• Serve as a trusted advisor to business leaders on transformation opportunities, modernization priorities, and enabling technologies.

Platform strategy and modernization

• Drive modernization of pharmacy capabilities spanning prescription intake, enrollment, benefits verification, reimbursement support, fulfillment, patient communications, reporting, and operational workflows.

• Guide strategy and investments across pharmacy technology platforms and supporting capabilities, including current solutions such as IDX and Guardian Rx and future pharmacy ecosystem technologies.

• Partner with architecture, engineering, data, security, and infrastructure teams to define scalable, integrated, compliant target-state platforms and delivery approaches.

• Drive business-focused technology decisions that balance value, risk, compliance, scalability, interoperability, and long-term sustainability.

• Identify practical automation and AI opportunities that improve pharmacy workflows, customer support, analytics, and business operations.

Delivery, execution, and operational performance

• Lead delivery of pharmacy-related technology initiatives with a focus on speed, quality, compliance, scalability, and measurable business value.

• Coordinate execution across platforms, applications, delivery teams, and strategic partners to deliver integrated business capabilities.

• Establish delivery governance, operating rhythms, KPIs, and performance management practices that support consistent execution.

• Ensure disciplined planning, testing, release management, risk mitigation, adoption, and operational readiness practices.

• Drive the transition from project-based execution to sustainable product and platform ownership models

• Process improvement and value realization

• Partner with Pharmacy Operations teams to improve end-to-end workflows and customer experiences.

• Identify and remove operational bottlenecks impacting prescription processing, patient onboarding, fulfillment, and service delivery.

• Lead continuous improvement initiatives focused on efficiency, quality, compliance, and patient outcomes.

• Define the measurement framework for pharmacy technology and business performance, including dashboards, reporting, and performance insights.

• Use KPIs and business outcomes to guide prioritization, roadmap decisions, and executive visibility into value realization.

Cross-functional leadership

• Foster strong collaboration across Commercial, Customer Care, Pharmacy Operations, ERP, Data and Analytics, Infrastructure, Security, and Enterprise Architecture teams.

• Lead strategic vendor relationships and strengthen support, enhancement, and operational ownership models across pharmacy technologies.

• Help build and scale product management, business analysis, delivery management, and transformation capabilities needed to support the Pharmacy Platform roadmap.

Minimum Requirements:
Requires a Bachelors degree and a minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, Healthcare Administration, or a related field.

• 10 or more years of progressive technology leadership experience supporting commercial, pharmacy, healthcare operations, customer service, or business transformation capabilities.

• Proven experience developing business capability roadmaps and delivering large-scale transformation initiatives.

• Strong background in product management, portfolio management, agile delivery, governance, and stakeholder alignment.

• Experience leading cross-functional initiatives spanning business process redesign, technology modernization, and operational improvement.

• Demonstrated ability to translate business strategy into technology investments and measurable business outcomes.

• Experience partnering with business executives to drive organizational change and capability transformation.

• Strong analytical and operational mindset with a track record of using data to drive decision-making and continuous improvement.

• Experience managing complex vendor ecosystems and external delivery partners.

• Familiarity with pharmacy operations, healthcare services, reimbursement processes, patient onboarding, fulfillment, or regulated healthcare environments preferred.

• Experience with platform modernization, systems integration, workflow automation, and digital transformation initiatives.

• Knowledge of AI-enabled business processes, automation technologies, and modern digital delivery methodologies.

• Experience in MedTech, healthcare, life sciences, or other regulated industries preferred.

Why Join Us

• Lead the transformation of a critical pharmacy channel capability during a once-in-a-generation company separation and modernization effort.

• Shape the future operating model, technology roadmap, and business capabilities supporting MiniMed’s pharmacy ecosystem.

• Partner directly with Commercial, Pharmacy Operations, Customer Care, Data and Analytics, and Technology leaders to drive measurable business impact.

• Build modern product, platform, delivery, and transformation capabilities that will scale with the business for years to come.

• Help define how technology, data, automation, and AI come together to deliver a more efficient, intelligent, and patient-centric pharmacy experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

Salary ranges for U.S (excl. PR) locations (USD):$136,000.00 - $230,000.00This position is eligible for a short-term incentive called the Short Term Incentive (STI).

At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.

For further details about our comprehensive benefits, we encourage you to visit the link below.

MiniMed Benefits Overview

About MiniMed

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.

Learn more about our business, and our mission here .

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.