Customer Service Representative - Morgan Hill, CA

Join Our Team At Shoe Palace

Do you usually find yourself solving problems for others? How well do you handle working under pressure? Is customer service important to you? Perfect!

We are looking for a driven, self-motivated, and organized individual to join our customer service team. Being in our Customer Service team means you are energetic and quick; at SP we wear multiple hats, this person will not only be on the phone but helping with shipments. The ideal candidate will act as a liaison between Shoe Palace and our customers. You will be the human element in our brand that makes a lasting impression.

This is what a day at work may be like...

• Effectively manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage customers
• Run out to help fulfillment with shipping orders

About you...

• High School Diploma or higher.
• Proven customer support experience
• Stellar memory, empathy, accuracy, and speed
• Computer Savvy
• Ability to work under pressure

It would be great but not completely necessary to have...

• Experience working in a call center

What we bring to the table...

• A sense of belonging A dynamic team, high energy, and humility.
• A sense of purpose GRIT! We grow from ideas!
• A sense of impact We are growing, come grow with us!
• A sense of fun WE RUN. WE SELL. WE HAVE FUN!
• Medical, Dental, Vision, 401k + your SP discount

Shoe Palace is one of the most-trusted athletic footwear and apparel retail chains in the United States. What began as a small, family business in 1993 has now grown into an extremely popular chain of stores and an online retail site.

At Shoe Palace, we all roll up our sleeves to pitch in and do whatever it takes to stay on top. Each day is a little different, it's what keeps us on our toes and excited to come to work every day. We are seeking self-motivated individuals who are dynamic thinkers and outstanding communicators who will thrive in an entrepreneurial environment and want to grow with Shoe Palace Corporation. Our team members are bright, professional, enthusiastic, and able to quickly apply their skills to diverse situations.

Pay Range: $18.00 - $20.00 DOE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.