Hotel Front Office Supervisor

Starting at $17.10 per hour. Responsibilities Oversees that guests are welcomed, registered into the hotel's computer system and assigned an appropriate room or suite. Performs various tasks, such as making or confirming reservations, verifying and collecting guests' payments, issuing room keys and contacting housekeeping or maintenance when guests report a problem. Manages the daily operations of the front desk, provides front desk clerks with necessary training and support. Maintains all essential front desk equipment and supplies, as well as controlling guests' access to safe deposit boxes. Tracks and posts appropriate food, liquor or telephone charges to guests' accounts; completes bookkeeping duties, like balancing accounts and conducting nightly financial audits; and records and refers patron comments and complaints to the appropriate hotel management. Ensures front desk staff is trained in all front desk operations, including check in/out procedures, telephone procedures, overall shift procedures, hotel amenities and computer system. Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories, and receivables. Processes Players Club applications and issues Players Cards to interested guests. Performs other related duties as assigned. Promotes superior guest service and fosters a supportive and enabling team environment. Minimum Qualifications Two to four years of hospitality experience at a hotel casino resort complex. Strong organizational, managerial and communications skills. Excellent working knowledge of Microsoft Office (Excel, Word, Outlook and PowerPoint). Ability to input and access information in the property management system/computers/point of sales system. Must be able to work various shifts, weekends, holidays and flexible hours. Must be able to withstand prolonged standing. Work Shift Regular. #J-18808-Ljbffr 210_Mohegan_Pocono Downs Racing, LP