Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator at a Fast-Growing and Locally Respected Hearing Care Practice in Hawaii

Are you a people-person who thrives in a healthcare setting? We’re seeking a Patient Care Coordinator to join our audiology clinic in beautiful O‘ahu. This role is key to ensuring that every patient receives a warm welcome, a seamless care experience, and the support they need for better hearing health.

As our Patient Care Coordinator, you’ll be the first point of contact for patients by phone, email, and in person. You’ll guide patients through their hearing healthcare journey, support our audiology providers, and help ensure our clinic runs smoothly.

Why Join Us in Hawaii?

• Join a clinic that values compassion, teamwork, and a shared commitment to bringing better hearing to our community.
• Opportunities for professional growth and continuing education.
• Live and work in paradise—Hawaii offers year-round sunshine, beaches, and a vibrant cultural community.

Key Responsibilities:

· Manage patient calls and scheduling for two providers, serving as the primary point of contact to ensure smooth and efficient office operations.

· Contact patients to confirm appointments.

· Run insurance authorizations.

· Handle telephone inquiries by providing basic and accurate information in person or via phone/email.

· Handle all incoming referrals.

· Maintain existing patient follow-up appointments.

· Collect payments.

· Greet patients immediately upon their arrival with a friendly smile and provide excellent customer service.

· Ensure reception area is tidy, stocked, and presentable.

· Perform other front office duties such as faxing, scanning, and labeling and processing incoming and outgoing orders.

· Work closely with Providers to identify and remove patient barriers for completing treatment.

· Take daily direction from Providers and Clinic Office Manager.

. Demonstrate initiative and sound judgment by making independent decisions in the absence of the office manager.

If the above sounds like the kind of role that you have been waiting for, at the type of practice that you want to be part of, then here’s what we’re looking for from you.

· High school graduate

· 1+-Years front office experience

· 2+ Years Experienced in Customer Service

As you’re still reading, then you must like the sound of our culture, believe you’re the right personality fit for the role, and have the experience/qualifications that we’re looking for.

Finally, let’s discuss the wage of being part of this journey.

The base wage is $20-23.00 per hour

If you believe that this is the right fit for you both you and us, then we would love to talk.

Please send your resume over as well as any additional information that you believe will make you stand out and capture our attention.

We very much look forward to hearing from you!