Hotel Security

Job Title: Shuttle Driver/Driver 

Department: Front Desk 

Supervisor: Front Office Manager/Guest Service Manager and GM 

Summary 

• Drives minibus, van, lightweight truck, or company vehicle to transport guests, clients, trainees, or company personnel safely to their desired destination within the company approved travel radius. 
• Essential Duties and Responsibilities include the following. Other duties may be assigned. 
• Transport hotel guests safely to and from designated locations such as airports, train stations, tourist attractions, and local businesses. 
• Assisting guests with loading and unloading their luggage, ensuring care and courtesy. 
• Regularly inspect the shuttle for cleanliness, fuel levels, tire pressure, and mechanical issues.
• Reporting all safety concerns to management in a timely manner. 
• Adhere to assigned routes and pickup/drop-off schedules to ensure timely service. 
• Answer guest questions about the area, offer directions, and recommend nearby attractions or restaurants. 
• Greet guests warmly, maintain a professional demeanor, and ensure a comfortable ride experience. 
• Drive responsibly, obeying all traffic regulations, and following hotel procedures for guest safety and vehicle operation. 
• Assist passengers with disabilities or special requests to ensure accessibility and comfort. 
• Log shuttle usage, mileage, fuel consumption, and any incidents or delays. 
• Communicate with front desk/concierge to manage guest pickups, delays, or special transportation requests. 

Supervisory Responsibilities

This job has no supervisory responsibilities. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

Certificates, Licenses, Registrations

A valid driver’s license is required and clear driving record. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to walk. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.