Field Service Engineer

Field Service Engineer

Territory - PA, MD, Washington DC

Position Summary

The Field Service Engineer is responsible for installing, maintaining, and troubleshooting our products in medical device institutions within a specific geographic area or as defined per business needs.

Essential Job Functions

• Perform assigned preventive maintenance for our products
• Perform installation and removal of all our products
• Troubleshoot and correct problems with all our products in the field
• Build strong relationships with users of the laser in assigned accounts
• Support primarily the assigned territory and assist other territories as needed
• Accurately complete relevant paperwork in a timely manner
• Adhere to company SLA (Service Level Agreement)
• Provide phone support

Knowledge and Skill Requirements

• Bachelor's degree in Biomedical, Mechanical, or Electrical Engineering, or equivalent experience
• 3+ years of field service experience in medical devices or similar multi-disciplinary equipment
• Experience managing a territory, including time management within a designated area
• Strong time management skills and a passion for continuous skill development
• Knowledge of lasers and multidisciplinary equipment
• Ability to manage multiple priorities effectively
• Demonstrated ability to collaborate with customers and sales teams while delivering excellent customer service

Environment and Conditions

• Must be able to lift up to 75 pounds
• Must be able to sit and stand for extended periods
• Must be able to kneel, squat, and sit on the floor for periods of time
• Work independently in a home office and customer environments

Work Demands

• Adaptable to heavy travel demands (over 75% of the time)
• Ability to multitask in a high-interruption environment
• Work independently with minimal supervision
• Make sound decisions
• Maintain a strong customer-service orientation in all interactions

Working Relationships

Internal: Daily contact with supervisor, dispatcher, sales, and other departments

External: Daily contact with customers