Technical Analyst - Workday

Technical Analyst - WorkdayProvides support to operational employees in optimizing technology, systems and business processes. Key Job Information Professional Requires specialized depth and/or breadth of expertise Interprets internal or external business issues and recommends best practices Solves complex problems; takes a broad perspective to identify innovative solutions Works independently, with guidance in only the most complex situations Key Responsibilities: Troubleshooting Responds and triages issues from end users on Workday issues. Looks for trends and proactively resolves systemic issues. Researches and investigates root-cause issues and leads cross-functional efforts to resolve. Implements system changes in accordance to the governance process. Negotiates deadlines between IT, external vendors and end users. Monitoring: Proactively monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Coordinates integration implications with affected areas of the business and proactively implements process improvements Upgrades and Testing: Analyzes anticipated system upgrades or changes from a cross-functional perspective and proactively identifies and drives the mitigation of potential issues. Recommends and implements new functionality providing operational improvements and efficiencies. Reports: Designs and builds complex reports, dashboards and analytics. Recommends and operationalizes creative ways to provide data to end users to support business process and system improvements. Consultation Serves as a subject matter expert and a strong consultative partner to end users, various centers of excellence and others. Identifies, proposes and initiates significant improvements and measurable business benefits by seeking to understand and fully address client needs and leading significant programs of improvement; enhances existing approaches to process improvement and/or develops new approaches. Enhances the capabilities and effectiveness of client personnel, by ensuring proposed solutions are properly understood and appropriately exploited. Requirements Requirements Bachelor's degree in computer science, engineering or related field or equivalent experience. Experience Typically 3-5 years of experience either in using Workday. Competencies (Knowledge, Skills, Abilities) Functional Competencies Knowledge of systems used in department. Knowledge of business-unit operating processes. Knowledge of configurating systems or application system development, relational databases and coding principles. Intermediate skills in customer focus Intermediate skills in enterprise/business awareness Advanced skills in analysis and problem solving General Competencies Advanced skills in business process relationships. Advanced skills in organization and prioritization Intermediate skills in project management Physical and Cognitive Demands Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions. Cognitive Ability to adhere to set response times, deadlines and time-sensitive tasks Ability to follow accuracy standards Ability to follow through on decision-making tasks Ability to interact effectively and collaboratively within a team environment Ability to communicate and problem solve when under stress Ability to respond and adapt to frequent change Ability to accept and demonstrate self-awareness when provided constructive feedback Ability to discern feedback and acknowledge ownership of areas of improvement Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks Ability to successfully collaborate with peers, managers and others within the organization Demonstrates sound memory Ability to process new information to be applied consistently to work tasks Schedule/Attendance Ability to work long hours Ability to work a variable schedule Ability to report to work and perform work during periods of severe inclement weather Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance Ability to work on-call schedule in special circumstances. Physical Capabilities Driving/travel/commute: Daily within service territory - Occasionally (one to two times a month or less) Computer use (use computer regularly for entire work shift) Lifting/pushing/pulling: Up to 50 lbs. Carrying: Up to 10 lbs. Carrying: More than 50 lbs. Unstable surfaces requiring balance (i.e., moving equipment, boats) (check all that apply): Elevated areas (i.e., catwalks, roofs and high buildings) Confined spaces Walking distances and surfaces (long distances and over rough, uneven or rocky surfaces