Customer Service Associate

This Position is for a Customer Service Representative with a company in Clarksdale, MS. Full time position working 40 hours a week. Summary You will be responsible for helping customers by providing product and service information and technical issues as call center team members based on trust and reliability. Responsibilities Answer or make calls and assist customers with questions or concerns regarding their technical needs, complaints and other issues. Responding efficiently and accurately to callers, explaining possible solutions ensuring the customer feels supported and valued. Engaging in active listening while providing excellent consistent customer service. Document and update customer records based on interactions. Develop and maintain a knowledge base of the evolving products and services. Utilizing software, databases, scripts, and tools appropriately. Taking part in training and other learning opportunities to expand knowledge. Adhering to all company policies and procedures. Qualifications High School Diploma or equivalent. Associates or bachelors degree preferred. Understanding of company software, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Previous experience in customer service, tech support or other related fields preferred. Ability to build rapport with clients while able to prioritize and multitask. Maintain a positive and professional demeanor at all times. Must be willing to work flexible shift schedule. Excellent written and verbal communication skills. Strong time management, data entry skills, and decision-making skills. Must clear background and drug screening. #J-18808-Ljbffr Mississippi Department of Employment Security