Control Tower Specialist

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit How This Role Makes A Difference Care Access is seeking a detail-oriented and agile Control Tower Specialist to support our nationwide asset monitoring and issue resolution infrastructure. This role serves as the central operational liaison for real-time oversight of clinical research assets—including Mobile Site Vehicles (MSVs), refrigeration systems, medical equipment, and environmental controls—critical to decentralized clinical trials. The ideal candidate brings strong situational awareness, operational composure, and service-minded communication to ensure smooth functioning and responsiveness across field and internal teams. This position is pivotal in enhancing operational efficiency, system reliability, and stakeholder coordination. How You'll Make An Impact Monitor and track real-time statuses of all deployed assets, including vehicles, refrigeration units, medical equipment, and environmental control systems (E-Control) across multiple platforms. Respond promptly to system-generated alerts, equipment issues, and field requests, coordinating directly with MSV specialists, site staff, logistics teams, and internal stakeholders to facilitate quick and efficient resolutions. Accurately document all incidents, troubleshooting steps, asset statuses, and resolutions in established tracking systems, ensuring comprehensive records for audit and compliance purposes. Conduct report consolidation and routine audits of tracking systems and asset management databases to verify accuracy, update statuses, and maintain data integrity. Provide clear, concise, and proactive communication to field personnel, cross-functional teams, and leadership regarding asset status, troubleshooting steps, and resolution timelines. Oversee asset calibration schedules and maintenance compliance, promptly reporting deviations or anomalies for corrective action. Assist with additional projects such as report design, data maintenance, etc. Actively participate in system evaluations, quality inspections, and continuous improvement initiatives to refine Control Tower processes and optimize performance. Analyze operational data to identify patterns, trends, or recurring challenges, developing recommendations and action plans to enhance operational efficiency and reliability. Maintain and strengthen relationships with field personnel, MSV specialists, and cross-functional teams to ensure seamless collaboration and efficient issue resolution. The Expertise Required Exceptional attention to detail and documentation accuracy. Strong communication and interpersonal skills to ensure clarity with cross department communication during high-pressure events. Demonstrated ability to manage multiple priorities and remain composed in dynamic environments. Technical proficiency with monitoring platforms, data systems, and basic diagnostic tools. Organized, proactive, and adaptable with strong time management capabilities. Familiarity with dispatching, telemetry, or centralized operations systems preferred. Certifications/Licenses, Education, and Experience: Minimum 2 years in logistics coordination, central monitoring, dispatch, or similar technical operations role. High school diploma required; Associate degree preferred. Prior experience in emergency communication centers or clinical trial logistics is highly desirable. How We Work Together This is an onsite position with less than 15% travel requirements. Occasional planned travel may be required as part of the role. Physical demands associated with this position Include: Walking-10% Standing-10% Sitting-75% Lifting-4% Up to 25lbs Overhead Driving-1% How We Work Together Location: This is a remote position with less than 10% travel requirements. Travel: Occasional national planned travel may be required as part of the role. Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. The expected salary range for this role is $21.00 - $26.00 USD per hour for full time team members. Benefits & Perks (US Full Time Employees) Paid Time Off (PTO) and Company Paid Holidays 100% Employer paid medical, dental, and vision insurance plan options Health Savings Account and Flexible Spending Accounts Bi-weekly HSA employer contribution Company paid Short-Term Disability and Long-Term Disability 401(k) Retirement Plan, with Company Match Diversity & Inclusion We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: View email address on click.appcast.io Mandatory Employer Disclosures: Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws. Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.