Client Services Coordinator

Job Description

Job Description

Robert Half is seeking a detail-oriented and customer-focused Account Manager for a contract opportunity with a growing organization. In this role, you will serve as a primary point of contact for customers, ensuring their compactor service needs are addressed promptly and professionally. The ideal candidate will excel at relationship management, service coordination, problem-solving, and delivering an exceptional customer experience. This position is well-suited for someone who enjoys working in a fast-paced environment, collaborating with field service technicians, and helping customers resolve issues efficiently.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and other communication channels regarding compactor services.
• Schedule and coordinate service appointments, maintenance requests, and technician dispatches.
• Assist customers with troubleshooting service-related concerns and facilitate timely resolutions.
• Maintain accurate records of customer interactions, service requests, and follow-up activities within company databases and tracking systems.
• Partner closely with service technicians and internal teams to ensure customer issues are resolved effectively and professionally.
• Educate customers on proper equipment usage and preventative maintenance best practices.
• Conduct follow-up communications to ensure customer satisfaction and address ongoing concerns.
• Identify opportunities to improve service processes and enhance the overall customer experience.
• Update and maintain customer contact resources, including the "Who-To-Call" list.
• Track and update repair history logs and service documentation.
• Assist with service line coverage, including occasional after-hours and weekend support responsibilities as needed.

• 3+ years of experience in account management, service coordination, or a related field.
• Strong verbal and written communication skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Teams.
• Experience maintaining customer records and service documentation.
• Ability to build strong relationships with customers and internal stakeholders.
• High level of professionalism, integrity, and confidentiality.
• Experience in service operations, equipment maintenance coordination, logistics, or a field service environment.
• Familiarity with CRM systems, service-tracking platforms, or ticketing systems.
• Process improvement mindset and comfort leveraging technology to improve efficiency.