Field Service Tech Level 3

Field Service Tech

Pattyn North America, headquartered in Sussex, WI, delivers turnkey automated packaging solutions that support the end-of-line operations. Our systems are engineered for accurate bag placement, hygienic performance, and long-term reliability, helping manufacturers operate more efficiently across markets including food & beverage, bakery, protein, bulk solids, and consumer packaged goods.

For decades, manufacturers across North America have trusted Pattyn to provide robust, flexible automation tailored to their unique production environments. Working closely with our customers, we design and integrate solutions that maximize throughput, reduce manual handling, and ensure consistent results - from individual machines to fully integrated packaging lines.

Pattyn North America is part of the global Pattyn Group and a member of the Duravant family of operating companies bringing together global packaging expertise with expanded capabilities in automation, integration, lifecycle services, and support. With manufacturing, sales, and service operations across North America, Europe, and Asia, we deliver local partnership back by global innovation.

This position description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by supervisors and the requirement for flexibility in helping others for the company's overall benefit.

POSITION SUMMARY:

As a field service technician, you are part of the Lifecycle Services Department, reporting to the Bakery Service Department Manager. You are responsible for installing, servicing, maintaining, and upgrading Pattyn packaging equipment across North America. Together with Support Technicians, you are responsible for ensuring world class service to customers focusing on Case Erecting, Bag Inserting, Bulk Filling, Case Closing, and Palletizing equipment.

You are expected to have the ability to troubleshoot complex electrical and mechanical problems, implement minor program modifications and perform preventive maintenance. You are also responsible for representing the Pattyn name with integrity in the face of the customer. Technical aptitude needs to be paired with strong administrative skills, diligent work habits, and a strong curiosity. The right candidate is expected to have extensive electrical and mechanical troubleshooting abilities with the ability to thrive in a fast-paced work environment, emphasizing a customer first mentality.

Field Service Technicians perform work almost exclusively at the customer's site with an expectation of 90% travel. The position is hourly with eligibility for overtime. Standard schedule is 5 days/week - 10 hours/day. Travel to the customer's location is usually on Monday morning and you are on-site at the customer Monday afternoon to touch base and review the scope of work with the customer. You will work on site on the specified scope of work Tuesday to midday Friday. Return home travel is on Friday afternoon. Occasionally technicians are required to remain at the customer over the weekend. This occurs 15% - 25% of weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Equipment installation, commissioning, and start-up at customers' locations.
• Service and repairs of equipment at customers' locations.
• Promote parts sales and equipment upgrades.
• Training customers in operations, maintenance, and troubleshooting of equipment.
• Electrical/mechanical diagnosis of complex issues related to Pattyn equipment implementation, installation, and evaluation of product improvements.
• Maintain and submit visit and expense reports.
• Booking your travel arrangements according to customer specific job requirements
• Create accurate and timely service reports and expense reports

Qualifications

POSITION REQUIREMENTS:

• Experience: Minimum of 2 4 years of experience in industrial automation is preferred, but additional training at the Pattyn factory in Belgium and/or France is required regardless of experience.
• Education: Associate or bachelor's degree in electrical, mechanical, automation systems, or related discipline is desired.
• Technical Skills:
• Excellent working knowledge in the Microsoft Suite of applications - Word, Excel, PowerPoint.
• ABB and Fanuc robotics programming experience strongly preferred.
• Strong skill set related to programmable logic controllers (PLC / IPC) for diagnosis of software issues. You will be expected to make basic program modifications, including adding alarms, parameters, timers, and setting up PLC to PLC data transmission in Beckhoff Twincat 2 and Twincat 3.
• Able to read and interpret electrical schematics and use them as a resource to troubleshoot equipment problems.
• Strong knowledge of automation equipment
• Excellent oral/written communication skills
• Customer service skills with the ability to effectively communicate with customers
• Ability to prioritize and multitask
• Ability to work in a team environment as well as independently
• Ability to travel across North America as required

POSITION SPECIFIC COMPETENCIES:

• Technical aptitude
• Problem solving skills
• Well organized with good time management skills
• Resourceful
• Results focused
• Ability to make good judgements and decisions.
• Ability to recognize when to ask for help from colleagues
• Positive attitude
• Customer focused
• Ability to build relationships with customers
• Strives for continuous improvement and personal growth
• Professional appearance and demeanor

PHYSICAL DEMANDS:

Able to stand, walk, bend, twist, and reach with arms and hands. Good visual acuity to see computer screens and read fine print on a variety of reports.

WORK ENVIRONMENT:

90% at customers, which mainly include food production facilities, some of which produce allergens such as tree nuts and shellfish. 10% office and warehouse environment.

WHY YOU SHOULD APPLY:

Competitive wages with growth opportunity.

Shared company-paid premium health benefits with buy-up options.

Company paid Long-term Disability Plan and Basic Life and AD&D.

401(k) employer matching plan.

Three weeks of paid leave and 10 paid holidays.

Educational Assistance Program that pays for job-related tuition assistance, training, course registration and exam fees (up to $5,250 per calendar year per eligibility requirements).

Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).

Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.

Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results.

Customer-centric: We have long-standing valued customers and differentiate ourselves by providing them with exceptional services.

Culture: We are driven by our number one asset, our employees, and their successes!