Customer Service Specialist

4 days ago Be among the first 25 applicants This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $22.00/yr - $24.00/yr Insight Global is seeking a personable and proactive Member Concierge to join their clients' newest storefront in the Chestnut Hill, MA area. This role is perfect for someone who thrives in customer-facing environments, enjoys solving problems on the fly, and wants to be part of a fast-growing mobility brand. You’ll be the go-to resource for walk-in visitors and scheduled vehicle handoffs, ensuring every member has a smooth and positive experience. The shifts for this role would include five 8-hour shifts (40+ hours/week) anywhere between 10 am - 8 pm with work needed three weekends per month. This position can pay between $21-24/hr. What You’ll Do: Greet and assist walk-in visitors, guiding them through company offerings and helping them understand how the service works. Ensure vehicles are clean, fueled, and ready for pickup or return. Perform quick inspections and prep as needed. Help members with everything from placing orders to resolving issues—always with a focus on creating a seamless experience. Work closely with the operations team to manage inventory, appointment scheduling, and vehicle readiness. Navigate internal systems to update member accounts, track vehicle status, and communicate effectively with other teams. Relay customer feedback and common questions to internal teams to help improve service and product offerings. As part of a small team, you’ll take on additional tasks to support the store’s success. Required Skills and Experience: 1–2 years of experience in customer service, retail, or hospitality—bonus points for fast-paced environments. Strong communication skills and a friendly, approachable demeanor. Problem-solving mindset with the ability to think quickly and stay calm under pressure. Comfort with technology and willingness to learn new systems. Detail-oriented and organized, especially when it comes to vehicle inspections and member requests. Flexible availability, including evenings, weekends, and holidays. Team player attitude with a willingness to jump in and help wherever needed. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Retail Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Customer Service Specialist jobs in Chestnut Hill, MA . Call Center Reservations Agent Encore Boston Harbor Boston, MA $50,000.00-$52,000.00 3 months ago Call Center Reservations Agent Encore Boston Harbor Boston, MA $80,000.00-$100,000.00 3 weeks ago Call Center Guest Service Attendant Encore Boston Harbor Customer Service Representative - 24 hours/week Wellesley, MA $37,900.00-$51,200.00 2 days ago Customer Service Representative - Lab 9:30am-6pm Customer Service Representative - No Experience Required! Customer Service Representative - Mercedes-Benz of Westwood Boston, MA $59,000.00-$66,000.00 5 days ago Boston, MA $48,000.00-$54,000.00 5 days ago Massachusetts, United States 10 hours ago Guest Services Coordinator – Dunkin’ and Baskin-Robbins Chestnut Hill, MA $21.00-$24.00 4 days ago Boston, MA $63,000.00-$80,000.00 19 hours ago Customer Service Representative - 32 hours/week We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Insight Global