Customer Service Rep

Job Title

Full Benefits!

100% employer paid Medical

401k with company match

Vision and Dental...and more!

Duties and Responsibilities

• Immediately address and resolve customer inventory inquiries or day-to-day issues
• Run a schedule to ship report to ensure all bill of ladings from the previous day are received and invoiced in AX
• Scan bill of ladings from the previous day to customers and notify them of any missed or rescheduled appointments
• Keep and maintain adjustment logs, export logs and customer files
• Resolve service problems by clarifying the customer's issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.
• Arrange appointments for incoming deliveries
• Produce reports for customers as requested and report any inconsistencies and/or damage product immediately and assist customer with resolution
• Invoicing customers as contracted (monthly and on an "as needed" basis)
• Communicate projects and work orders to Production Manager
• Maintain deadlines for projects and keep track of the process with Production team
• Complete monthly billing
• Ensure all materials are obtained to complete projects on time
• Answer phone by second ring and return messages immediately (within 2 hours)
• Fax or email bill of ladings to contacts for all shipments
• Order supplies
• Keep track of supplies and need for ordering
• Process Federal Express and UPS shipments
• Respond to emails in a timely manner
• As part of a team, cross-trains to provide support for other CSRs and administrative staff as needed or requested by Supervisor
• Punctuality and regular attendance is mandatory
• Other duties and assignments as requested by management

Knowledge, Skills, and Abilities

• Experience and knowledge in processing shipments through customs
• Experience with multitasking, setting priorities, and meeting deadlines in a fast pace environment
• Must be well organized, detailed oriented, and able to work both independently and as a team member
• Display superior customer service and quality focus
• Good documentation skills
• Ability to resolve problems and conflict
• Professional phone skills
• Good listening skills
• Ability to analyze information
• Effective professional written and verbal communication skills
• You must have a basic knowledge of accounting (on the job training or degree).

Requirements

Minimum Qualifications

• HS diploma or equivalent work experience
• 2 - 3 yrs experience in customer service, warehouse industry preferred
• Basic knowledge of accounting
• Must be able to tactfully handle confidential material and information
• Must be able to communicate fluently in English
• Effective professional written and verbal communication skills
• Proficiency on computer, using MS Office (Excel, Word, and Outlook) required
• Knowledge of office procedures such as maintaining files, organization and attention to detail
• Active driver's license

Physical Job Description

• Typical Working Conditions: Primarily work is performed in a temperature controlled office environment with minimal exposure to cold, heat, chemicals, fumes, et cetera. Occasional outdoor work to check on inventory or status of customer orders. Occasional travel by car or plane to other Biagi Bros. locations.
• Equipment Used: General office equipment is used including the computer, phone, keyboard, mouse, copier, scanner, postage machines, metal file cabinets and desk accessories e.g. letter opener.
• Essential Physical Tasks: Sitting for long periods of time using company and office applications. Operating office equipment, maintaining files, carrying boxes or paperwork of up to 50 lbs. on occasion. Communication by phone, in person, letters or through email is essential.