Site Manager

Site ManagerThe Site Manager (SM) is responsible for overseeing the daily performance and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results. The Site Manager is accountable for leading and developing team members, maintaining a clean and safe environment, and executing all company policies and procedures.This role serves as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction. Site Managers report directly to the District Manager and are responsible for leading a team that may include Assistant Managers and frontline team members.This position may be classified as exempt (salaried) or non-exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non-exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent.Essential Functions (Other Duties as Assigned)Operational LeadershipLead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experienceEnsure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standardsMaintain a professional, clean, and customer-ready site at all timesCollaborate with facilities and/or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriateMonitor equipment performance and proactively escalate significant concerns to appropriate support partnersPerform other duties as assigned to support the team and the needs of the businessTeam Development & PerformanceEnsure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systemsMaintain data integrity to support compliance accurate payroll, reporting, and workforce planning – understanding that inaccurate or incomplete information may result in compliance risk or operational disruptionsEnsure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor lawsSet clear performance expectations and deliver timely feedback, recognition, and corrective action when necessaryCreate a positive and inclusive team culture that reflects Spotless Brands' valuesDrive a "One Team" Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiativesPartner with human resources (HR), Loss Prevention, and district leadership on employee relations mattersCustomer Experience & Community EngagementModel and reinforce exceptional customer service behaviorsResolve customer complaints and concerns promptly, ensuring a positive brand experienceEngage with local community to build brand loyalty and awarenessSales & Financial ManagementDrive achievement of site-level goals including revenue, profit, membership sales, and customer retentionOversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budgetMaintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank depositsAccurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws, ensuring timely submission and compliance with reporting requirementsEnsure full compliance with company cash handling and loss prevention policiesSafety & ComplianceCreate a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidentsConduct regular safety audits and partner with Asset Protection/Loss Prevention, HR, and FacilitiesEnsure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standardsCommunication & CollaborationServe as the liaison between the site and the District Manager escalating site-level concerns as appropriateProvide timely updates and reporting to leadership on site performance, staffing, and operational opportunitiesPartner with support functions (e.g., Facilities, HR, Marketing, IT, etc...)Site Type VariationsThe core responsibilities of the Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership. These sites typically operate with smaller, leaner teams where direct leadership is essential.Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.Education and ExperienceHigh School Diploma or equivalent required; associate or bachelor's degree in business, management, or related field preferredMinimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not requiredMinimum of 18 years of age required due to equipment and/or fuel handling responsibilities (where applicable)Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/tobacco sales, environmental safety, OSHA requirements), where applicableDemonstrated experience managing teams, staffing schedules, and daily operational workflowsProven ability to drive results in a fast-paced, hands-on environmentPrevious experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not requiredMust be able to successfully pass a background check in accordance with company policies and applicable lawsKnowledge, Skills, and AbilitiesKnowledgeOperational practices in high-volume customer-facing environmentsBasic financial and inventory managementTeam member supervision, development, and schedulingSafety and compliance standards for service-based environmentsSkillsStrong leadership and team-building skillsEffective problem solving and conflict resolutionTime management and multitasking skills in a fast-paced environmentExcellent written and verbal communicationBasic mechanical aptitude to identify equipment issuesBasic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasksAbilitiesAbility to work in a fast-paced, outdoor environmentAbility to work flexible hours, including evenings, weekends, and holidaysAbility to learn quickly and apply new procedures and/or operational toolsPhysical RequirementsAbility to walk, stand, and move, often uneven, moving and/or wet surfaces through siteAbility to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladderAbility to twist, carry, reach, push, and pull frequentlyAbility to lift and carry 50 pounds without assistance for work-related materialsAbility to work outdoors and be efficient in all weather conditionsAbility to work on your feet in a fast-paced, physically active environmentMust be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areasAbility to operate point-