Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License/ Renewal Reimbursement
• Team Promotions
• WiFi
• Office amenities: toaster oven, fridge, microwave, Keurig, lunch area
• Schedule flexibility to support work/life balance
• Birthday Celebrations
• Simple Roth 3% match
• Competitive salary
• Paid time off
• Training & development

About Our Agency
As a Customer Service Representative with Cheryl Hasson State Farm, you will play a vital role in delivering exceptional service to our clients while supporting the daily operations of a busy insurance agency. We are seeking an honest, reliable, and quick learner who thrives in a fast-paced environment. You will work both independently and collaboratively with the team to manage multiple projects, prioritize tasks efficiently, and maintain a high level of customer satisfaction.

This position offers the opportunity to develop your skills, including obtaining your Property and Casualty insurance license, and grow within our agency.

RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries and provide clear policy information.
• Assist clients with policy updates, changes, and claims processing.
• Maintain accurate and organized records of all customer interactions and transactions.
• Manage multiple projects simultaneously while prioritizing tasks effectively.
• Apply conflict management skills to resolve customer concerns and ensure positive outcomes.
• Work collaboratively with team members to support agency goals and client needs.
• Licensed in P&C (or able to obtain Property and Casualty insurance licensing within a specified timeframe).

QUALIFICATIONS:

• Honesty, reliability, and strong work ethic.
• Ability to learn quickly and adapt to changing priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Ability to work independently and as part of a team.
• Conflict management and problem-solving abilities.
• Commitment to obtaining Property and Casualty insurance license.

If you are a motivated, customer-focused individual ready to contribute to a dynamic and growing agency, we want to hear from you. Please apply today to join the Cheryl Hasson State Farm team and take the next step in your insurance career.