Spa Coordinator

Job Description

Job Description

About the Company:  Flatrock Motorclub is a premier private motorsports community where passion for speed meets an elevated lifestyle. Designed for driving enthusiasts, collectors, and competitors alike, Flatrock offers an exclusive experience centered around our 3.5-mile Tilke-designed racetrack-crafted to challenge and excite at every turn.  Beyond the track, members enjoy first-class amenities, a vibrant social atmosphere, and luxury real estate opportunities- including customizable garage lofts, villas, and paddock garages. Flatrock Motorclub is redefining what it means to live the motorsports lifestyle.
Job Title: Spa Coordinator/Front Desk
Reports To:  Spa Manager
FLSA Status:  Non-Exempt, Part-Time/Full-Time
Compensation:  Depends on Experience

Position Overview:
We are seeking a polished, warm, and highly organized  Spa Coordinator to join the opening team of a premier luxury spa in Rockwood, Tennessee. As one of the first and last points of contact for our guests and members, this position plays an essential role in defining the overall spa experience.
Our ideal candidate understands that exceptional luxury hospitality is not simply about providing service-it is about  anticipating needs, remembering preferences, creating meaningful connections, and making every interaction feel effortless and personal.
The Spa Coordinator serves as the central point of communication between guests, members, practitioners, and spa leadership. This individual will oversee the flow of the spa while providing gracious, discreet, and highly personalized service from reservation through departure. Responsibilities

• Warmly welcome and assist guests and members throughout their spa experience
• Manage spa reservations, appointment scheduling, confirmations, modifications, and waitlists
• Thoughtfully coordinate treatments to create seamless and personalized spa itineraries
• Answer telephone, email, and in-person inquiries with professionalism and warmth
• Become highly knowledgeable about all spa treatments, wellness offerings, products, amenities, and practitioners
• Guide guests toward appropriate services based on their individual needs and preferences
• Maintain detailed guest profiles, preferences, and relevant service notes
• Anticipate guest needs and recognize opportunities to personalize the experience
• Facilitate efficient guest check-in and checkout
• Process payments, gratuities, gift cards, memberships, and retail purchases accurately
• Support retail sales through thoughtful product knowledge and recommendations
• Monitor the daily schedule and communicate proactively with providers and spa leadership
• Assist with treatment room and practitioner scheduling to maximize efficiency while maintaining an unhurried guest experience
• Maintain an immaculate and beautifully presented reception, retail, and guest arrival area
• Assist with inventory, retail merchandising, and product organization
• Support special events, member experiences, wellness programming, and VIP visits
• Handle guest concerns with discretion, empathy, and appropriate service recovery
• Maintain the highest standards of guest privacy and confidentiality

Qualifications

• Previous experience in  luxury hospitality, resort spa, private club, medical spa, wellness, or high-end customer service strongly preferred
• Exceptional interpersonal and communication skills
• Naturally warm, gracious, and service-oriented
• Highly organized with excellent attention to detail
• Ability to anticipate needs and manage multiple priorities calmly
• Comfortable working with scheduling, point-of-sale, and spa management software
• Strong telephone and written communication etiquette
• Professional and polished appearance and demeanor
• Ability to maintain complete discretion when working with members, VIPs, and confidential information
• Strong problem-solving abilities and sound judgment
• Dependable, collaborative, and comfortable working in a team environment
• Availability to work a flexible schedule, including select weekends, holidays, and special events as required

Our Ideal Candidate You have a natural gift for hospitality and genuinely enjoy taking care of people.
You notice the details others may overlook-a guest's preferred beverage, how they like their appointments scheduled, a favorite practitioner, or an upcoming special occasion and understand how those details transform excellent service into an exceptional experience.
You are poised and professional but never scripted. You can manage a busy schedule without allowing the environment to feel busy. When something unexpected occurs, you remain composed, resourceful, and focused on the guest.
Above all, you understand that  the Spa Coordinator sets the tone for the entire spa experience. What We Offer

• Opportunity to join the  opening team of a premier luxury resort spa
• Beautiful and sophisticated working environment
• Competitive compensation
• Employee spa and resort privileges
• Product and service education
• Professional development and cross-training opportunities
• Opportunities for advancement as the spa and wellness program grows
• A collaborative culture centered on exceptional hospitality, wellness, and attention to detail

Join Our Team We are creating a spa experience where every detail feels considered, every interaction feels personal, and every guest feels genuinely known and cared for.
If you are passionate about  luxury hospitality, wellness, and creating extraordinary guest experiences , we would love to hear from you.

To apply, please submit your résumé and a brief introduction describing your experience in hospitality and what exceptional service means to you.

All offers of employment with Flatrock Motorclub are contingent upon the successful completion of a pre-employment drug screening and background check.
Flatrock Motorclub is committed to creating a healthy leadership culture and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This role is vital to maintaining Flatrock Motorclub’s reputation as a premier motorsports destination.

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