Customer Service Representative

The Customer Service Representative role at Caterpillar rewards curiosity about why people buy as much as skill at making them. The deal favors the seasoned — 1 years earns $43,000 - $67,000, a temporary arrangement, and a sales marketing charter you'll actually own. Key Responsibilities Collaborate with product teams to position new offerings in the Kenosha region Push Customer Onboarding adoption so the WI team stops flying blind Read the sales marketing market and reposition the offer when it shifts Segment audiences and personalize outreach to lift response rates Walk the Kenosha, WI territory and know it better than the map Pair Cultural Awareness insight with gut feel to rank the hottest leads What You'll Bring Real Live Chat Support chops, plus the Organization curiosity to keep growing Practical command of Net Promoter Score, with bonus points for Customer Feedback Analysis The grit to debug at 4pm on a Friday without complaint A communicator who can disagree without making it personal Proven aptitude for Customer Feedback Analysis, ideally near Kenosha, WI Working understanding of both Live Chat Support and Customer Feedback Analysis in real-world settings Comfort being measured against a clear junior bar Caterpillar has made Kenosha, WI synonymous with agile, dependable sales marketing work that outlasts the hype cycles. You won't find performance theater here; we care what you shipped, not how busy you looked. We are offering $43,000 - $67,000, a clear growth track, hands-on mentorship, and the kind of flexibility that keeps WI talent happy. #J-18808-Ljbffr Caterpillar