Luxury Patient Experience Coordinator

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Patient Experience Coordinator – Luxury Boutique Facial Plastic Surgery Clinic

We are seeking a Patient Experience Coordinator to join our high-end boutique facial plastic surgery clinic in New York City. This role is ideal for a polished, highly organized, and service-oriented professional who thrives in providing VIP-level care to discerning clientele.

Key Responsibilities:

Act as the first point of contact, managing all patient inquiries via phone, email, and in person, and seamlessly converting inquiries into consultations.

Provide a concierge-style experience, greeting patients upon arrival, offering tours, and ensuring they feel comfortable and valued.

Oversee every detail of the patient journey, from initial contact to post-procedure follow-ups, ensuring a flawless and personalized experience.

Discuss pricing and financing options with discretion and professionalism.

Coordinate travel and accommodations for out-of-town patients, ensuring a seamless experience.

Handle scheduling, phone calls, meetings, and administrative support to assist the surgeon and team.

Maintain a clean, elegant, and welcoming environment, ensuring fresh flowers, organization, and overall ambiance reflect the luxury experience.

Support and oversee daily office operations, ensuring efficiency and a patient-centered workflow.

Be a team player—in our boutique setting, everyone is cross-trained and expected to step in wherever needed for the best experience of our patients and the success of our practice.

What We’re Looking For:

A polished, professional, and poised individual with experience in luxury hospitality, high-end medical offices, or concierge services.

Strong communication skills and the ability to multitask effortlessly in a fast-paced environment.

An intuitive understanding of VIP service and the ability to anticipate patient needs.

Comfort in discussing financial matters with professionalism and discretion.

A proactive, self-motivated individual who takes ownership of the patient experience and consistently goes above and beyond.

Schedule & Benefits: Hours: Monday – Friday, 9:00 AM – 5:00 PM

Probationary Period: 8 weeks (during which either party may part ways at any time).

Benefits: After the probationary period, employees receive 401(k), health benefits, and employee discounts on services.

This is a rare opportunity to be part of an elite, world-class practice that values precision, artistry, and an unparalleled standard of service.