Desktop Support Technician (2nd Shift/M-TH - 2pm-12am)

job summary:
Are you an IT problem-solver who enjoys stepping away from the desk and getting hands-on with technology? We are partnering with a rapidly growing industrial leader in Charlotte, NC, to find a dedicated IT professional ready to make a massive impact. In this role, you will be the primary technical point of contact on-site, splitting your time between a traditional office and a fast-paced warehouse environment. You will have a high degree of influence, tackle diverse hardware and software challenges, and enjoy a fantastic four-day work week (Monday through Thursday, 2:00 PM to 12:00 AM).

We proudly offer weekly pay and an exceptional benefits package featuring 100% employer-paid medical, dental, and vision coverage with deductible reimbursement.

 
location: Charlotte, North Carolina
job type: Permanent
work hours: 3pm to 12am
education: Associates

responsibilities:
Responsibilities

• Provide hands-on technical support for internal customers in a timely and professional manner.
• Split your typical day evenly between a traditional office environment and active, hands-on IT operations within an industrial warehouse.
• Remotely manage and troubleshoot workstations utilizing Windows OS and Microsoft 365.
• Partner with Human Resources to manage the IT aspects of employee onboarding and offboarding, as well as monitoring security camera equipment.
• Troubleshoot basic network issues involving computer servers, wireless equipment, and data lines.
• Install physical hardware throughout the facility, which may include running cables and utilizing ladders to service warehouse technology.
• Monitor hardware and software inventory to recommend necessary replacements and upgrades.
• Work independently without direct day-to-day supervision to manage, analyze, and maintain internal IT desktop systems.
• Push and pull essential business data from various company databases.

qualifications:
Must-Haves

Bachelor's Degree in an IT or STEM-related field, OR 2+ years of equivalent experience in a Windows-based technical support role.

Proven proficiency with M365 administration and remote device management.

Comfortable working 100% onsite in a 10-hour shift format.

Willingness to install and utilize Microsoft Teams on a personal mobile phone.

Flexibility to occasionally travel to remote business locations or provide support outside normal business hours. Less than 5% of the time, and rare. (Paid rental car, Hotel accomodations, 3 meals a day) and up to a week max.

Strong professional integrity and the ability to maintain strict confidentiality.

Nice-to-Haves

Previous experience operating within an industrial, manufacturing, or warehouse environment.

Familiarity with enterprise resource planning (ERP) software for account creation and offboarding.

Hands-on experience supporting specialized warehouse hardware such as RF scanners, thermal label printers, and ruggedized devices.

Experience with advanced device management integrations, including Microsoft Entra ID (Azure AD) and Intune.

Skills

Microsoft 365 Administration

Windows OS Support & Remote Management

Network Troubleshooting & Cable Running

IT Asset & Inventory Management

User Onboarding & Offboarding

Independent Problem Solving

Cross-Departmental Communication

High Attention to Detail

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.