Court Administration Assistant

Court Administration AssistantThe Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively.The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.Position QualificationsWe recognize your time is valuable, so please apply if you meet the following required qualifications :High school diploma or GEDTwo (2) years of general clerical or administrative experienceOR Combined education and experience qualifications: Post-secondary education may substitute for the experience requirement on a year-for-year basisOur Preferred Candidate has:Bilingual in Spanish/EnglishKnowledge, skills, and abilities:Knowledge of:Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfactionSkill in:The use of computer applications including spreadsheets, databases, and word processing software.Written and verbal communication with others to convey information effectivelyProviding exemplary customer serviceThe preparation of statistical reportsAbility to:Learn policies, procedures, and guidelines established by the CourtRespond courteously to concerns of the public, attorneys, and employeesUse effective time management skills to handle multiple tasks at one timeExcel in a high volume and time-sensitive work environmentEstablish and maintain effective working relationships with othersUnderstand and accurately brief oral and written instructionsMake sound decisions in accordance with regulations, policies, and proceduresWork as a member of a team with minimal supervisionEssential Job Tasks(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)Delivers excellent customer service while answering a high volume of calls from internal and external customersReceives and distributes incoming and outgoing mailAssist prospective jurors/citizens, members of the public, and internal court staff with complex questions regarding a variety of departmental processes and proceduresTrains new and existing staff on departmental policies, procedures, and processesResponds to inquiries and answers questions from Judicial Officers and Judicial Branch staffRespond to and handle inquiries regarding jury recordsPerforms general clerical duties including but not limited to photocopying, scanning faxing, mailing, and data entryWorking conditions:May travel to off-site locations when necessary to cover jury selection. While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.Additional InformationJudicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit or Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.