IT Systems Support Specialist

IT Systems Support Specialist

Communities First, Inc. is a Michigan-based nonprofit 501(c)(3) whose mission is to build healthy, vibrant communities through economic development, affordable housing, and innovative programming. CFI is focused on providing safe, quality, affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves.

Job Summary:

The IT Systems Support Specialist is responsible for providing day-to-day technical support and maintaining the organization's technology infrastructure across multiple sites. This role supports both Level 1 and Level 2 IT functions, including user support, workstation setup, networking, systems troubleshooting, and technology administration.

In addition, this role supports low-voltage and infrastructure-related technology systems, including security cameras, wireless access points, access control systems, cabling, audio/visual equipment, and related building technologies. The ideal candidate is a hands-on problem solver who can independently troubleshoot technical issues while providing exceptional customer service to staff and organizational partners.

Essential Functions:

• Provide Level 1 and Level 2 technical support for staff across multiple locations.
• Troubleshoot hardware, software, network, printer, email, and connectivity issues.
• Configure, deploy, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Assist with Microsoft 365 administration including Outlook, Teams, OneDrive, and SharePoint support.
• Set up and deactivate employee accounts, permissions, and equipment during onboarding and offboarding.
• Maintain inventory of IT equipment, software licenses, and technology assets.
• Document support requests, resolutions, and technical procedures.
• Coordinate with third-party vendors, managed service providers, and internet providers as needed.

Network & Infrastructure Support

• Assist with maintaining wired and wireless network infrastructure across office, housing, and event locations.
• Troubleshoot internet connectivity, routers, switches, access points, and related systems.
• Support cybersecurity best practices including endpoint protection, password security, and system updates.
• Assist with system backups, equipment updates, and technology maintenance schedules.

Low Voltage & Technology Systems

• Install, terminate, and troubleshoot Cat5/Cat6 cabling and low voltage systems.
• Support installation and maintenance of security cameras, access control systems, and related infrastructure.
• Assist with conference room technology, projectors, displays, smart TVs, and audio/visual systems.
• Organize and maintain network racks, cable management systems, and technology closets.
• Support technology needs for organizational events, meetings, and community programming.

Operational Support

• Travel between organizational sites as needed to provide technical support.
• Maintain organized records of equipment, warranties, and maintenance schedules.
• Assist with identifying opportunities to improve operational efficiency through technology solutions.
• Ensure compliance with organizational policies, safety procedures, and technology standards.
• Other duties as assigned.

Education:

• High School Diploma or GED required.
• Associate degree, technical certification, or equivalent work experience preferred.

Required Knowledge, Skills, Abilities, Training, and Experience:

• Minimum of 3 years of hands-on IT support experience required.
• Experience supporting Windows operating systems and Microsoft 365 environments.
• Working knowledge of networking fundamentals including TCP/IP, Wi-Fi, switches, and routers.
• Experience with low voltage cabling, security camera systems, or access control systems preferred.
• Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues independently.
• Ability to communicate technical information clearly to non-technical users.
• Strong organizational skills with the ability to manage multiple priorities and requests.
• Experience working with ticketing systems, inventory tracking, and technical documentation preferred.
• Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and Teams.
• Strong work ethic and initiative; desire to work in an entrepreneurial, team-based environment.
• Ability to work collaboratively with diverse teams and community partners.
• Valid driver's license and reliable transportation required.
• Supporting CFI's off-site technical needs.

Preferred Certifications:

• CompTIA A+
• CompTIA Network+
• Microsoft Fundamentals Certifications
• Low Voltage or BICSI Certifications

Equal Employment Opportunity & ADA Compliance:

Communities First, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Equal employment opportunity applies to all terms and conditions of employment including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To ensure equal employment opportunities to qualified individuals with a disability, Communities First, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual unless undue hardship on the operation of the organization would result.

This job description does not list all duties of the job. Other duties and responsibilities may be assigned. This job description may be revised at any time and is not a contract for employment. Either the employee or employer may terminate employment at any time, with or without cause or notice.