Maintenance Engineer

The Maintenance Engineer is primarily responsible for meeting and maintaining guest satisfaction by providing refined and well-crafted details from the moment the guest arrives at the hotel, providing comfort and a visual experience that will not be forgotten or mistaken.

• Ensure exceptional customer service by setting a positive example and providing our guests with the best service, courtesy, and care by responding promptly to guest requests, concerns, and complaints to ensure overall satisfaction.
• Fosters strong working relationships within Engineering and, equally important, with other departments by communicating effectively, verbally, and writing to provide clear direction, assigning and instructing team members in work details. Share any relevant information with corresponding departments to ensure a successful outcome daily.
• Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
• Your passion for service will be reflected by how you assist our guests with any general maintenance needs. Maintain a preventative maintenance program, repair, and install equipment and systems throughout the hotel to ensure safe and proper operation. Ensure work orders are completed on time and according to priority per established service standards, policies, electrical code, and per the direction of the Chief Engineer or Assistant Chief Engineer.
  
  • Perform general repairs and services in all maintenance-related disciplines, including but not limited to carpentry, mechanics, plumbing, minor electrical, finish work, etc.
  • Complete daily work order log documenting inspections, maintenance, and repair information, including work performed, materials used, and hours worked on each assigned work order.
  • Ensure proper cleanliness, use, repair of all Engineering equipment and closet/storage areas. Control inventories of equipment, tools, and other supplies and advise the management of supply levels for prompt ordering.
  • As part of the Safety Team, assist with leading and performing in the hotel's safety programs such as OSHA/Safety programs, Emergency Evacuation, and Fire Alarm Response creating awareness throughout the hotel and everyday job functions.
  
  
  
  
  
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels; therefore, overseeing the hotel's Lost & Found procedures is critical.
• Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.
• Report all suspicious persons or activities, hazardous conditions, etc., to Safety & Security Department.
• Other duties as assigned.

Specific Job Knowledge and Skills:

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.

• Knowledge of OSHA Safety and Chemical Standards and Department of Health and Sanitation regulations. Knowledge of chemical agents, proper labeling, and operation of various industrial equipment. Knowledge of Hotel Corporate policies and basic sanitation requirements/controls and applications of relevant chemicals to safeguard our team members, guests, and hotel property.
• Ability to obtain any government-required licenses or certificates.
• Knowledge of general maintenance and electrical systems. Knowledge of general maintenance supplies, materials, and proper application of the same. Skilled in the proper and safe use of all tools and equipment such as hand tools, power tools, materials, chemicals, and products relating to the department.
• Basic mathematical skills to prepare calculations via a moderately complex system to meet deadlines, complete and solve necessary repairs, reports and understand information from the hotel, regional or corporate offices.
• Must be able to lift 25 lbs. on a regular and continuous basis and bend, stretch, stoop, squat, and frequently lift 50 lbs. Occasionally lift 100 lbs. Ability to perform tasks while consistently bending, stooping, kneeling, or standing while supporting additional weight up to 80 lbs.
• Ability to stand and walk the hotel's inner and outer perimeter throughout the shift and work in a confined space. Ability to climb stairs and ladders, working at heights up to approximately 30 feet.
• The ability to work under hazardous conditions includes various physical conditions, such as proximity to moving mechanical parts, electrical current, scaffolding and high places, exposure to high heat, or exposure to chemicals.
• Subjected to atmospheric conditions, one or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dust, mists, gases, or poor ventilation and oils; there is air and skin exposure to oils and other cutting fluids.
• Requires manual dexterity to use and operate all necessary equipment and grasping, writing, sitting, repetitive motions, climbing, listening and hearing ability, and visual acuity.
• Vision occurs continuously, with the most common visual functions being near, color vision, and depth perception.