Customer Care Program and Comms Lead

Overview POSITION: Customer Care Programs & Communications Lead LOCATION: Mahwah, NJ RECRUITMENT RANGE: $95,000 - $119,000 Live the Exceptional With Soul. This is the singular purpose of JLR. JLR is reimagining the future of modern luxury by design through our British brands, guided by our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact. At JLR, we are passionate about our people. We are committed to fostering a diverse, inclusive culture that reflects our global customers and the society in which we live. Reporting to the VP of Customer Care, the Customer Care Programs & Communications Lead is responsible for leading the planning, coordination, and execution of Field Service Action campaigns across Jaguar Land Rover North America. This role provides strategic program, project, and communications support to Customer Care leadership and serves as a key cross‑functional connector between Technical Services, Communications, Compliance, and global partners to ensure timely, accurate, and compliant delivery of service, recall, and customer communications initiatives. What you will be doing Lead end‑to‑end coordination and launch of Field Service Action campaigns, including recalls, service actions, and update‑prior‑to‑sale initiatives Partner with North America and UK Technical Services teams to align timelines, requirements, and execution plans Develop and manage detailed campaign timelines and oversee execution of approved action plans Coordinate internal and external communications, including campaign alerts, technical bulletins, and customer messaging Support executive‑sponsored, cross‑functional projects through strong project management and stakeholder alignment Serve as a trusted communications liaison between leadership and functional teams Support compliance activities and ensure adherence to regulatory deadlines and processes Provide operational, financial, and administrative support, including budget tracking and vendor coordination What you will need Bachelor’s degree in Business or a related field, or equivalent professional experience 5+ years of experience in a corporate environment; automotive industry experience preferred Strong understanding of North American market dynamics and regulatory considerations Proven project management and organizational skills with the ability to manage multiple priorities Excellent communication and influencing skills, including confidence working with senior leaders Strong analytical and problem‑solving capabilities High level of attention to detail and ability to perform under pressure Advanced proficiency in Microsoft PowerPoint, Excel, and Word Ability to work independently with minimal supervision Schedule Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days) Compensation and Benefits Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package may include other elements, including a target bonus and a full range of medical/health, financial, and other benefits (including 401(k) eligibility and various paid time off benefits). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position.” Equal Employment Opportunity JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training. #WEAREJLR #J-18808-Ljbffr