Patient Observation Specialist

Patient Observation Specialist

Location: Boone, North Carolina | Full-Time | Nights 6:45pm to 7:00am

Why You'll Love Working Here

As a Patient Observation Specialist at UNC Health Appalachian, you play a vital role in maintaining patient safety and supporting compassionate, patient-centered care. Working closely with nursing and interdisciplinary teams, you help create a secure and supportive environment for patients while gaining valuable healthcare experience in a collaborative setting.

• Compensation: $16.00 per hour, based on experience, education, and internal equity
• Differentials: Eligible for shift differentials when applicable
• Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; paid parental leave; wellness incentives; and employee discounts

What You'll Do as a Patient Observation Specialist

• Provide continuous visual and auditory observation of assigned patients to ensure safety and prevent falls, injuries, or adverse events
• Monitor and document patient behavior and condition, reporting changes promptly to nursing staff
• Assist with basic patient needs including positioning, feeding, and hygiene under nursing direction
• Maintain a clean and safe environment in accordance with infection control policies
• Communicate compassionately and effectively with patients, families, and healthcare team members
• Support implementation of individualized patient care plans
• Assist with patient transport within the hospital as needed
• Adhere to all hospital policies, procedures, and regulatory standards
• Participate in ongoing education and professional development

Qualifications

• High school diploma or equivalent preferred (required for Level 3 and 4)
• Previous healthcare or patient observation experience preferred
• Basic Life Support (BLS) from the American Heart Association required at hire
• CPI (Crisis Prevention Intervention) required within one (1) year of hire
• Strong observational, communication, and interpersonal skills
• Ability to remain calm and focused in high-stress situations
• Compassionate, patient-centered approach to care
• Basic knowledge of medical terminology and patient care procedures preferred
• Familiarity with electronic health records (EHR) systems is a plus

Physical & Work Environment

• Prolonged standing, walking, and sitting
• Ability to lift, move, and assist patients as needed
• Frequent manual dexterity and close observation
• Direct patient contact with exposure to bodily fluids
• Exposure to infectious diseases and hazardous materials
• Required use of personal protective equipment (PPE)
• Flexible scheduling, including nights, weekends, and holidays

What Sets Us Apart

• Career Growth: Entry point into healthcare with advancement opportunities through UNC Health Appalachian's Career Pathways Program
• Impactful Work: Directly contribute to patient safety and positive outcomes across three community hospitals and specialty centers
• Community & Lifestyle: Boone offers outdoor adventure, culture, and small-town charm in the Blue Ridge Mountains
• Inclusive Culture: We are committed to diversity, equity, and inclusion, ensuring every team member feels respected and supported