In-House Tailor

RESPONSIBILITIES:

* Perform and complete alterations according to Indochino’s guidelines and service standards * Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed * Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting * Customer-centric approach, understanding and showing enthusiasm for the product and brand

• Press, steam, and spot clean garments/merchandise as necessary
• Follow quality control guidelines and garment inspection
• Meet or exceed required productivity levels (300+ units a month at a minimum

is expected) and ensure every request is responded to in a timely manner

• Complete any rush orders, special requests and escalated situations
• Maintain an accurate record of alterations completed, utilizing the tools

provided * Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue * Cultivate customer relationships to create loyalty and foster brand ambassadors * Identify and communicate possible quality discrepancies, both from factory and from vendors * Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion

• Educate customers and Showroom personnel on proper fitting techniques
• Resolve alterations customer service issues or complaints and escalate

unresolved situations as appropriate * Ensure preventative maintenance of equipment and report any damage or broken equipment immediately * Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

REQUIREMENTS:

• High level of applied tailoring skills
• Knowledge and ability to complete all alterations needed in store.
• Ability to bridge communication between Showroom staff and tailors
• Ability to multi-task, prioritize and work within tight deadlines
• Strong desire and aptitude to develop, learn and grow through hands-on

experience

• Proficiency in Word, Excel or Google Docs is a definite asset
• A strong design sense and trend awareness across all fields
• Previous experience in Fashion Retail an advantage
• Ability to communicate clearly and interact with customers and coworkers in a

personable, professional manner

• High level of ownership, accountability and initiative
• Flexibility to work retail schedules such as weekends, evenings, and holidays
• Desire to work in a fast-paced environment guided by iterative learning and

team engagement.

• Excellent organizational, interpersonal, and time-management skills
• Ability to move throughout the store, lift up to 10 pounds, stoop, kneel,

crouch, twist, stand, and reach with arms

WHY WORK AT INDOCHINO:

* Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company. * Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed. * Impactful Work: Contribute to a growing retail department and help shape the future of Indochino. * Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences. * Compensation: $24-$26