Team Lead, Event Operations

Role Description

The Team Lead, Life Sciences Account - Travel & Events is responsible for providing leadership/direction to a team of Event Managers to ensure successful delivery of programs. This role includes developing and mentoring the assigned team of Event Managers, as well as operating programs as assigned. Working within a Life Sciences account environment requires a strong understanding of pharmaceutical and healthcare industry regulations, compliance requirements, healthcare professional (HCP) engagement, and financial stewardship. The Team Lead ensures all programs are executed in accordance with client policies, industry regulations, and One10 operational standards.

Scope of Work

• Mentor and teach direct reports on department process compliance and customer requirements
• Provide performance feedback throughout the year
• Conduct regular one-on-one meetings with direct reports
• Approval of time off requests/tracking compliance
• Participate in new-hire interview and hiring process
• Develop staffing plans to address sold project activity
• Maintain comprehensive Operational Playbooks to drive team organization and optimal performance
• Drive operational excellence and growth in collaboration with Sales Team partners
• Participate in and contribute to monthly team department and management meetings
• Attend program kick-off meetings
• Monitor client contract compliance
• Monitor invoices schedules
• Review/approve budgets and program financials
• Assist Event Managers with project tasks when needed
• Monitor hours/direct costs on a per project basis
• Take part in client program calls when needed
• Perform other duties as assigned

Regulatory & Compliance Leadership

• Ensure all programs comply with client-specific compliance policies, pharmaceutical industry regulations, and healthcare professional (HCP) meeting requirements
• Partner with Compliance, Legal, and Client stakeholders to ensure adherence to Sunshine Act/Open Payments reporting requirements and other applicable regulations
• Monitor program execution for compliance with attendee eligibility, meal limits, transfers of value, speaker engagements, and reporting requirements
• Serve as a resource for Event Managers regarding industry regulations and client-specific compliance expectations
• Escalate potential compliance concerns and work proactively with stakeholders to identify solutions

Qualifications

• Bachelor Degree or equivalent experience; travel/tourism emphasis preferred
• 5+ years of extensive meeting/incentive & event management experience
• Previous experience in successfully delegating and leading individuals/team
• Computer proficiency in Microsoft office suite
• High level of proficiency in Microsoft Excel
• Proven ability in Project Management & Financial Aptitude
• Travel for internal meetings or Client workload
• Experience supporting pharmaceutical, biotechnology, medical device, or healthcare-related clients preferred
• Knowledge of Life Sciences meeting compliance requirements, including HCP engagement and Sunshine Act/Open Payments regulations
• Experience managing Advisory Boards, Speaker Programs, Investigator Meetings, Congresses, Medical Education Programs, Product Launches, and Internal Sales Meetings preferred
• Strong understanding of attendee data privacy requirements and confidential information handling
• Ability to navigate complex client approval processes, compliance reviews, and financial controls
• Exceptional organizational, communication, and client relationship management skills
• Experience working with cross-functional stakeholders including Compliance, Legal, Procurement, Medical Affairs, Commercial Teams, and Finance

Preferred Characteristics for Success

• Demonstrates strong judgment and risk management capabilities
• Maintains a high level of attention to detail while managing multiple complex programs simultaneously
• Acts as a trusted advisor to clients and internal stakeholders
• Thrives in highly regulated environments with changing priorities and tight deadlines
• Models accountability, professionalism, and operational excellence in all aspects of program delivery

Benefits

• Maximum Base Pay: 85,000.00 USD