Windows Systems Administrator

Windows Systems AdministratorNetFire is looking for a capable, customer-focused Windows Systems Administrator to help manage and optimize the Windows server and network infrastructure that powers our clients' day-to-day operations. This role sits at the intersection of hands-on engineering and customer service: you'll be the person clients trust when something breaks, when something needs to be built, and when something needs to be made faster, safer, or more reliable. You'll work alongside a skilled team of administrators and engineers in a fast-paced environment, with real ownership over the systems you support and meaningful opportunities to grow your career.Responsibilities:Provide customer-facing technical support through help desk, phone, and live chat, with a focus on professionalism, clarity, and SLA adherence.Prioritize and manage support tickets based on severity, impact, and service-level commitments.Maintain and optimize Windows Server environments, including Active Directory, DNS, Group Policy, and related services.Administer Hyper-V environments, including VM lifecycle management, clustering, failover, storage, and performance tuning.Perform system patching, updates, and security enhancements on servers and workstations during established maintenance windows.Conduct regular system audits, covering permission reviews, account audits, event log analysis, and configuration compliance checks.Work with Veeam Backup & Replication to configure jobs, monitor backup health, perform restores, and contribute to disaster recovery planning.Use PowerShell to automate routine tasks, generate reports, and maintain environments efficiently.Assist with installation, configuration, and maintenance of servers, networking devices, and other infrastructure components.Monitor system health, performance, and security using monitoring tools, performance counters, and event logs, proactively addressing issues before they escalate.Create and maintain detailed documentation for system configurations, runbooks, procedures, and troubleshooting steps.Participate in after-hours support when required for maintenance windows, urgent operational needs, or system outages.Benefits:Salary: Full-time, salaried position with commission structure.Comprehensive Benefits: Includes Health, Dental, Vision, Long-Term Disability, and Life Insurance.Vacation: Paid Time Off provided.Retirement: 401k plan with company matching.Opportunity for Advancement: Engage in roles that promote personal and professional growth.Startup Environment: Play a pivotal role in shaping projects and directly witness your contributions come to life.Cutting-Edge Technology: Join a tech-forward company always at the forefront of technological innovations.Collaborate with Experts: Be part of a team of proficient professionals offering comprehensive training and mentorship.RequirementsEducation:Bachelor's or Associate's degree in Computer Science, Information Technology, Systems Administration, or a related field strongly preferred.High school diploma or GED required for candidates without a degree.Technical certifications and demonstrated self-directed learning (home labs, online courses, hands-on projects, etc.) are welcomed and may substitute for formal education in exceptional cases.Experience:1-3 years of professional experience in an IT or technology support environment.Experience supporting customers in a service provider or MSP environment is a strong plus.Demonstrated comfort working with ticketing systems, SLAs, and structured escalation processes.Technical Skills:Operating Systems:Windows 10 / 11 (advanced experience required)Windows Server 2016 / 2019 / 2022 / 2025 (advanced experience required)Linux (Debian-based and/or RHEL-based) - basic experience preferredmacOS / iOS - optionalSoftware & Ecosystems:Active Directory - required (Group Policy, OU structure, DNS, account management)Hyper-V - required (VM lifecycle management, clustering, failover troubleshooting)PowerShell - intermediate scripting experience requiredAzure AD / Entra ID - preferred (identity, sync, group management)Veeam Backup & Replication - experience preferredTechnical Foundation:Strong understanding of networking fundamentals (IP, DNS, DHCP, VPN, VLANs).Solid grasp of patching strategies, maintenance windows, and system hardening.Experience performing security and configuration audits.A methodical troubleshooting approach - the kind of admin who reads the logs before reaching for the reboot button.Additional Skills:Strong written and verbal communication, with the ability to translate technical issues into clear, user-friendly explanations.Customer-service mindset with the ability to stay calm and effective under pressure.Strong organizational habits and a genuine appreciation for good documentation.A collaborative team player who also operates well independently.