Watch Technician

Sheiban Jewelers is a luxury jewelry store with an authorized service center for a multitude of luxury watch brands. The Watch Technician supports in-house watch repair and service operations by working alongside the Watchmaker to perform routine watch maintenance, repair, and cosmetic restoration. This role focuses on tasks such as battery and strap replacement, bracelet and band sizing, quartz movement service, case and bracelet polishing, case and bracelet assembly/ disassembly, and water-resistance testing. The Watch Technician also plays a key role in parts ordering and maintaining accurate repair records.

This position may be structured as part-time or full-time depending on the candidate and business needs, and is well suited to someone early in a horology career, a graduate of a watchmaking/jewelry technical program, or an experienced bench professional looking to specialize in case/ bracelet polishing work rather than full movement overhaul.

Watch Repair & Service

• Replace watch batteries and other electronic components; test replacements for proper function.
• Replace watch straps, bands, and bracelets; size bracelets and straps to fit customer wrist measurements.
• Replace watch crystals, crowns, stems, and spring bars.

Polishing & Cosmetic Restoration

• Inspect timepieces under a loupe or microscope for cosmetic and mechanical condition prior to and after service.
• Perform case and bracelet refinishing consistent with manufacturer finishing standards.
• Perform case disassembly/reassembly for routine service tasks under Watchmaker guidance.
• Conduct water-resistance/pressure testing using a pressure tester and gasket replacement as needed.
• Clean watch cases, bracelets, and components using ultrasonic cleaners and appropriate solutions.

Customer & Administrative Support

• Provide preliminary repair estimates and communicate timelines to customers.
• Complete and maintain accurate repair tickets, including item description, serial/model numbers, work performed, and charges.
• Identify, order, and track spare parts and repair supplies; maintain organized parts inventory.
• Notify manager when repairs are complete.
• Follow-up with customers on delays of outstanding repairs, as needed.
• Maintain a clean, organized bench and properly care for tools and equipment.
• Work directly alongside the Watchmaker for more complex mechanical movement repairs, while independently handling refinishing work, battery changes, and other small jobs.
• Support the sales team with basic in-store services (battery changes, band adjustments).

Position Summary

Sheiban Jewelers is a luxury jewelry store with an authorized service center for a multitude of luxury watch brands. The Watch Technician supports in-house watch repair and service operations by working alongside the Watchmaker to perform routine watch maintenance, repair, and cosmetic restoration. This role focuses on tasks such as battery and strap replacement, bracelet and band sizing, quartz movement service, case and bracelet polishing, case and bracelet assembly/ disassembly, and water-resistance testing. The Watch Technician also plays a key role in parts ordering and maintaining accurate repair records.

This position may be structured as part-time or full-time depending on the candidate and business needs, and is well suited to someone early in a horology career, a graduate of a watchmaking/jewelry technical program, or an experienced bench professional looking to specialize in case/ bracelet polishing work rather than full movement overhaul.

Essential Duties & Responsibilities

Watch Repair & Service

• Replace watch batteries and other electronic components; test replacements for proper function.
• Service/overhaul quartz movements.
• Replace watch straps, bands, and bracelets; size bracelets and straps to fit customer wrist measurements.
• Replace watch crystals, crowns, stems, and spring bars.

Polishing & Cosmetic Restoration

• Inspect timepieces under a loupe or microscope for cosmetic and mechanical condition prior to and after service.
• Perform case and bracelet refinishing consistent with manufacturer finishing standards.
• Perform case disassembly/reassembly for routine service tasks under Watchmaker guidance.
• Conduct water-resistance/pressure testing using a pressure tester and gasket replacement as needed.
• Clean watch cases, bracelets, and components using ultrasonic cleaners and appropriate solutions.

Customer & Administrative Support

• Provide preliminary repair estimates and communicate timelines to customers.
• Complete and maintain accurate repair tickets, including item description, serial/model numbers, work performed, and charges.
• Identify, order, and track spare parts and repair supplies; maintain organized parts inventory.
• Notify manager when repairs are complete.
• Follow-up with customers on delays of outstanding repairs, as needed.
• Maintain a clean, organized bench and properly care for tools and equipment.

Collaboration

• Work directly alongside the Watchmaker for more complex mechanical movement repairs, while independently handling refinishing work, battery changes, and other small jobs.
• Support the sales team with basic in-store services (battery changes, band adjustments).

Qualifications

Required

• High school diploma or equivalent.
• Strong manual dexterity, steady hands, and comfort working under magnification (loupe or microscope).
• Excellent attention to detail and patience with fine, repetitive precision work.
• Basic understanding of watch construction (quartz and mechanical) or strong mechanical aptitude with willingness to be trained.
• Reliable, organized, and able to manage multiple repair tickets simultaneously.
• Ability to work independently and stay productive days when the watchmaker is not schedeuled.

Preferred

• 0–2 years of experience in watch repair, jewelry repair, bench work, electronics repair, or another precision craft.
• Coursework or certificate from a watchmaking or horology program (e.g., WOSTEP-affiliated school, AWCI-affiliated program).
• Experience with case/bracelet polishing and refinishing.
• Familiarity with common bench equipment: timing machines, pressure/water-resistance testers, ultrasonic cleaners, demagnetizers, polishing motors/buffs.
• Prior experience in a jewelry store, watch boutique, or authorized service center environment.

Physical Requirements & Work Environment

• Work split between seated bench work and standing using fine hand tools and magnification for extended periods.
• Close, detailed visual work; ability to distinguish small parts and fine detail at close range.
• Use of polishing equipment, which may involve buffing wheels, compounds, and dust/particulate exposure — appropriate PPE (eye protection, mask) required.
• Repetitive hand and arm motion; may require occasional lifting of supply materials.
• Standard retail/repair shop environment.

About Sheiban Jewelers

Sheiban Jewelers has proudly served the Cleveland community for over 50 years as one of the region's premier jewelry and luxury watch destinations. As a family owned and operated business, we are committed to delivering an exceptional client experience through a carefully curated selection of fine jewelry, luxury timepieces, and expert services. Sheiban Jewelers is proud to be an authorized retailer and service center for many of the world's leading jewelry and Swiss watch brands.

Our reputation has been built on trust, craftsmanship, and outstanding customer care. Just as importantly, it is built on our people. We invest in our team, encourage professional growth, and foster a collaborative workplace where hard work, initiative, and excellence are recognized and rewarded.