Seasonal Property Worker - Customer Service Representative

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the DNR Customer Service Center:
The Indiana Department of Natural Resources protects, enhances, preserves, and wisely uses natural, cultural, and recreational resources for the benefit of Indiana's citizens through professional leadership, management, and education.The DNR Customer Service Center is located at the Indiana State Government Center and provides walk-in and phone-in support for those seeking licenses, permits, and maps. Staff also answer questions about parks, services, recreation, drone regulations, urban forestry, and other items of interest to the public.

Role Overview :


As the Customer Service Representative, your role entails delivering customer service to both internal and external customers, as well as the general public. Your responsibilities include offering prompt, accurate, and polite frontline customer service interactions to support the agency's services. The DNR Customer Service Center responds to various public inquiries, such as questions related to injured, orphaned, or deceased wildlife, as well as policies, rules, regulations, and laws related to engaging in DNR-managed activities like hunting and fishing, and accessing DNR-operated properties.

A Day in the Life:

The essential functions of this role are as follows:
• Provide guidance, information, and direction to customer inquiries in a polite and courteous manner.
• Assist customers with selection of the correct or needed products or services and conducts the related sale transactions.
• Prepare and sort incoming and outgoing mail and packages.
• Answer incoming calls, screens caller regarding the purpose of the call, and/or transfers to appropriate staff member or department.
• Track customer transactions and inquiries and may generate reports for management.
• Escalate complex or high-profile customer inquiries to supervisor for review and evaluation.
• Research information in order to provide answers to customer inquiries.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Hourly Rate:


The hourly rate for this position traditionally starts at $15.17 but may be commensurate with education or work experience.

Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io.

Current Employee? Click here to apply.