Mobile Associate - Retail Sales

Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement Complete required training to build knowledge of retail processes, systems, and wireless technology innovations Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required) Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required) Effective at balancing customer needs and performance goals (Required) Other Requirements At least 18 years of age Legally authorized to work in the United States Travel Travel required: No. Compensation Hourly Base Pay: $19.50, plus $5.00 per hour training pay. After 90 days, promotion to Mobile Expert with an incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Benefits Eligible employees receive medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, tuition assistance, short‑ and long‑term disability, and other voluntary coverages. Additional discounts and commuter programs are available to eligible employees. Equal Opportunity Employer T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. #J-18808-Ljbffr