Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

GUEST SERVICES AGENT

Valor Hospitality

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here.

Please visit to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES
  • Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
  • Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Manage phone activity including providing general knowledge to callers.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.
  • Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
  • High school diploma or equivalent experience.
  • Three to twelve months of employment in a related position guest relation position with this company or other organizations.
  • Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
  • Working knowledge is generally learned on-the-job.
  • Communicate information and hotel services to management, staff and guests.
PHYSICAL DEMANDS
  • Ability to stand on your feet for extended periods of time
  • Bending and lifting to support organization of the hotel and offices
BENEFITS PACKAGE
  • Competitive Salary
  • Daily Pay!
  • Team Member Hotel Discount Program
  • Uniforms Provided for most positions
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
  • Paid PTO
  • 401k with employer match
  • Food and Beverage Discounts
  • Tuition Reimbursement
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the GUEST SERVICES AGENT in Columbus, MS vacancy
  •  ...environmental closets in orderly fashion.Performs all floor maintenance tasks in accordance with departmental policy and procedures.Follows Service First principles.Fulfills Hospital required competencies.Adheres to hospital and departmental policy and procedures.Completes... 
    Suggested

    Baptist Memorial Healthcare Corporation

    Columbus, MS
    1 day ago
  •  ...Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a...  ...embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little... 
    Suggested
    Daily paid
    Work at office
    Local area
    Night shift
    Day shift

    Valor Hospitality

    Columbus, MS
    1 day ago
  •  ...Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a...  ...embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little... 
    Suggested
    Daily paid
    Local area
    Immediate start

    Valor Hospitality

    Columbus, MS
    3 days ago
  •  ...execution of the Housekeeping Department. Room attendants must be comfortable communicating with guests they encounter, as well as the Housekeeping staff to efficiently service guest rooms. Teamwork among all housekeeping staff, as well as the ability to perform the daily... 
    Suggested

    Peachtree Hospitality Management

    Columbus, MS
    2 days ago
  •  ...Stock and sort supplies Vacuum, clean, dust and polish guest rooms Make beds, change sheets, remove and replace used towels...  ...independently Excellent time management skills Previous customer service experience may be required Good communication skills are an... 
    Suggested

    Bumpers Drive-In

    Columbus, MS
    5 days ago
  •  ...Cabana Staff Position Cabana staff is responsible for providing food and beverage services to our members and their guests. This includes duties such as: taking orders, serving food/drinks, making quick order menu items, and maintaining cleanliness of the dining areas... 
    Seasonal work
    Work at office
    Weekend work

    East Mississippi Community College

    Columbus, MS
    2 days ago
  •  ...Part time JR11927 They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small.?Here, the... 
    Daily paid
    Full time
    Part time

    Cracker Barrel

    Columbus, MS
    3 days ago
  •  ...WE ARE LONGHORN. Legendary food and service begins with legendary people. We believe in earning the loyalty of our Team Members with...  ...Own your Role by… Enthusiastically Welcome and Thank our Guests for choosing LongHorn Manage the lobby experience  Work... 
    Shift work

    Longhorn Steakhouse

    Columbus, MS
    3 days ago
  •  ...atmosphere at Applebee's®. As an Applebee's® Host, you will greet our guests at the door with a warm welcome and a genuine smile. You will...  ...the world. Here you will always be welcome - for delicious food, in a neighborhood setting, with attentive service, at a great value.
    Casual work
    Flexible hours
    Shift work

    Applebee's

    Columbus, MS
    2 days ago
  • $12.5 per hour

     ...helping one another achieve more together by realizing our unlimited potential. Job Summary Summary: Responsible for patient food service on assigned units, including menu selections, tray assembly, tray delivery and pick-up, special requests and needs, and in-between... 
    Hourly pay
    Full time
    Part time
    Local area
    Immediate start
    Remote work
    Flexible hours

    Compass Group, North America

    Columbus, MS
    4 days ago
  •  ...Description Job Description Raines Co. - Your Future is Now! Position Summary: The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. Established in 1988 as a family-owned business,... 
    Local area

    DoubleTree Charleston Riverview

    Columbus, MS
    15 days ago
  •  ...At Chick-fil-A, we are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chick-fil-A are given skills and life experiences that go beyond serving a great product in a friendly environment... 
    Flexible hours

    Chick-fil-A

    Columbus, MS
    3 days ago
  •  ...- They serves prepackaged food and drink and maintains the concession area in a sanitary condition. Duties: Provides services to customers in a friendly and efficient manner. Serves food in proper pre-determined portion sizes. Maintains adequate food... 
    Part time
    Work at office

    Malco Theatres

    Columbus, MS
    5 days ago
  •  ...Raines Co. - Your Future is Now! Position Summary: The Bartender is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. Service guests by fulfilling their food and beverage needs and collecting payment... 
    Local area
    Immediate start
    Shift work

    Raines Company

    Columbus, MS
    3 days ago
  •  ...- Including paid time off, medical, dental, vision, and life insurance. • Paid Maternity Leave - Available after two years of service. • Flexible Scheduling - Choose from full-time or part-time shifts, including days, nights, or overnights. • Career Growth Opportunities... 
    Weekly pay
    Full time
    Part time
    Immediate start
    All shifts
    Flexible hours
    Shift work
    Night shift
    Weekend work

    Waffle House

    Columbus, MS
    1 day ago
  •  ...Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the...  ...paced, guest-facing role - and a tipped one, too - because great service deserves a little something extra! So if you're someone who..... 
    Daily paid
    Full time
    Part time

    Cracker Barrel

    Columbus, MS
    2 days ago
  •  ...WE ARE LONGHORN. Legendary food and service begins with legendary people. We believe in earning the loyalty of our Team Members with...  ...- plus tips Our To-Go Specialist go all-in on ensuring our Guests can replicate our PASSION for quality in their own homes through... 
    Shift work

    Longhorn Steakhouse

    Columbus, MS
    2 days ago
  •  ...We Are Longhorn Legendary food and service begins with legendary people. We believe in earning the loyalty of our Team Members with our strong, diverse culture, well-done benefits and growth opportunities. It takes passion, pride and commitment to create our bold and... 
    Shift work

    Longhorn Steakhouse

    Columbus, MS
    5 days ago
  •  ...specialist, your voice is the first and most impactful impression for guests looking for a To-Go or Pickup experience. Carside Specialists...  ...the world. Here you will always be welcome - for delicious food, in a neighborhood setting, with attentive service, at a great value.
    Casual work
    Flexible hours
    Shift work

    Applebee's

    Columbus, MS
    2 days ago
  • Job Summary: Dishwashers at Burger King are tasked with cleaning dishes, kitchen utensils, and equipment, as well as assisting with basic food preparation as needed. Responsibilities: - Operate dishwashing machines to clean dishes, glassware, flatware, pots, and...

    Burger King

    Columbus, MS
    3 days ago
  •  ...Barrel, we serve up care for you, so you can serve up care for our guests. It's an extension of our hospitality and the foundation of...  ...personality and a team attitude A desire to provide the kind of service you enjoy The ability to handle multiple tasks at once No... 
    Daily paid
    Full time
    Part time

    Cracker Barrel Old Country Store

    Columbus, MS
    2 days ago
  •  ...The Job As a SONIC Drive-In Carhop, your primary responsibility is to provide every guest with a SuperSONIC experience by: Delivering a warm, friendly, and fast experience to every guest Being a menu genius and helping SONIC customers navigate all customizable... 
    Flexible hours
    Night shift
    Weekend work

    Sonic

    Columbus, MS
    3 days ago
  •  ...Human Resources 1512 Kemper Street Scooba, MS 39358 662.476.5274 Office Of The Dean Of Students Golden Triangle Campus Disability Services Coordinator 8731 South Frontage Road Mayhew, MS 39753 662.243.1979 Office Of The Vice President Of Scooba Campus Title IX... 
    Work at office

    East Mississippi Community College

    Columbus, MS
    16 hours ago
  • $15 - $22.5 per hour

    Whole Foods Cashiers provide customer service, operate registers, bag groceries, assist customers with purchases and store questions, restock front-end items, and maintain a clean checkout area. This position typically pays $15-$22.50 per hour depending on location and... 
    Hourly pay

    Whole Foods

    Columbus, MS
    3 days ago
  • $102.68k - $112.95k

     ...environment where every second counts, contact us today! We’re hiring a Helicopter Pilot to provide medical air transportation services to Med-Trans customers. Safety is a key pillar of our services Salary Range: $102,682 – $112,950 including 18% Geo Modifier 5... 
    Full time
    Local area
    Immediate start
    Relocation
    Relocation package
    Shift work
    Night shift
    Day shift

    Med-Trans

    Columbus, MS
    more than 2 months ago
  •  ...everyone works as a team? • Do you like working at a place where “Guests” are coming in to enjoy themselves? • Would you like to work...  ...and encouraged to use your own personality to “Tailor” your service to each Guest? If the answers to the questions above are “Yes... 
    Part time
    Flexible hours
    Shift work

    Bulldog Burger Company - Ridgeland

    Columbus, MS
    3 days ago
  • $12 - $14 per hour

     ...Job Description Description: Southern Foodservice Management, a national contract foodservice company, is looking to hire a Food Service Worker for our PACCAR location in Columbus, MS. The schedule is Monday – Friday with occasional Saturdays. The shift schedule... 
    Hourly pay
    Contract work
    Monday to Friday
    Shift work
    Afternoon shift

    Southern Foodservice Management Inc

    Columbus, MS
    13 days ago
  • $13 per hour

     ...Job Description Job Description   Unidine is hiring immediately for a full time and part time  FOOD SERVICE WORKER position. Location : Trinity Independent - 300 Airline Road, Columbus, MS 39702.  Schedule : Full time and part time schedules. Hours and days... 
    Hourly pay
    Full time
    Part time
    Local area
    Immediate start
    Remote work
    Flexible hours
    Weekday work

    Unidine

    Columbus, MS
    15 days ago
  •  ...WE ARE LONGHORN. Legendary food and service begins with legendary people. We believe in earning the loyalty of our Team Members with...  ...oriented culture. They create authentic connections with all our Guests while delivering bold, quality food. Create Guest Loyalty... 
    Shift work

    LongHorn Steakhouse

    Columbus, MS
    24 days ago
  •  ...Job Description We count on our host/hostess for a number of duties. The host/hostess is responsible for cheerfully greeting the guests, escorting them to their table, providing them with a menu, and answering any preliminary questions. Host, hostess, greeter is generally... 
    Part time
    Flexible hours

    Jackson Square Grill - Columbus

    Columbus, MS
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to GUEST SERVICES AGENT. Be the first to apply!