Strategy and Ops Lead

Pallet is building AI Agents to transform the physical economy, a $12 trillion global TAM. We've raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow supply chain teams down. Our flagship platform provides end-to-end visibility, and control.

As companies across the physical economy look to drive efficiency, many are turning to Pallet to lead the way. With deep supply chain expertise and cutting-edge AI capabilities, we're positioned to build the next $10B company powering the physical economy.

Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of supply chain technology.

The role in one paragraph
You sit in the Strategy and Ops team and own the growth problems that decide whether Pallet becomes a generational company. You report to Ryan Gu, our Chief of Staff, and work closely with Sushanth Raman, our CEO. In practice, you're close to the decisions that set direction.

Why this role exists.
Sushanth has been doing most of this himself. Channel partnerships, value-based pricing, investor and advisor networks, executive relationships — these have been the CEO's own projects, run out of his calendar. That no longer scales. You're not hired into a function someone else defined; you're taking handoff of the CEO's highest-leverage work, alongside Ryan and the rest of the Strategy and Ops team.

Reporting & exposure
Works closely with

Investor exposure
Our investor network is part of the growth surface. You'll meet people at General Catalyst, Bessemer, and Bain Capital Ventures through partnership work and events.

Location
What the work actually looks like
Here's the real mix from someone about a month into this seat. Treat it as a picture of the territory, not a job spec — the split will shift with your strengths and what the company needs that quarter.

Business value and pricing

Pricing, business case development and sales enablement

Executive support, strategy, and internal leverage

Running our executive & partnership network, help run events and strategies for product and commercial strategy as well as helping to build the GTM engine.

What good looks like at the end of a quarter:
new partners sourced and activated, a pricing or business-case change that shows up in closed deals, and multiplying the potential output of our commercial and deployment teams.

What this role is not
"Strategy and operations" means twenty different things at twenty different companies, so we're explicit here.

Not a research function.

Not account management.

Not fully defined, on purpose.

Why Pallet, and why now

The market.

The physical economy is a $12T global industry running on manual workflows. We're rebuilding the operation layer with AI agents.

Talent density.

You'd work next to people who were early at DoorDash, Google/Nest, Ramp, Scale, AtoB, Assembled, and Verkada, plus MIT supply chain and McKinsey alumni.

The window.

Outsized influence over product, GTM, and company trajectory only exists for a short stretch of a company's life.

How your career scales here
We're flat and we promote from within. We care about slope, ownership, and impact; not ladders or tenure.

Jeff Zhao: first business hire - Head of Deployments/Product

Austin Zheng: Chief of Staff - Head of Finance

Grace Turner: first recruiter - Head of Talent

Realistic paths from this seat: Head of Growth, Head of Partnerships, Head of Pricing and Business Value, or GM of a product line. Which one depends on which part of the work you make yours.

Compensation

Base: $150,000-225,000 plus equity and full benefits

Chat with Grace Turner, Head of Talent — 30 min

Business case conversation with Ryan Gu, Chief of Staff — 45-60 min

Short Excel modeling exercise, on your own time

Final interview, onsite in San Francisco — ~3.5 hours

Brief background and reference check

We move fast and keep you informed at every stage.

We invest in our people the same way we invest in our product: seriously.

Health, Vision, and Dental benefits

Life Insurance and Accidental Insurance

Generous salary and equity for all staff

401k option; helping you save for the future

Yearly learning and development stipend

Commuter benefits for Bay Area and New York employees

Uber ride stipend if you ever have to work late in the office

Remote office home stipend to get you comfy in your space for remote employees

Free professional headshot

Daily catered lunches and dinners provided in office

Complimentary On-Site Gym: Our SF office has a fully equipped gym

Onboarding trip to one of our offices if you work remotely

Annual Company Offsites; our last one was in Palm Springs CA

Workplace Policy
We are an in-person company. Our offices in San Francisco, New York City and London are where ideas get built, decisions get made, and the team gets stronger. We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other.

Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to one of our offices for their first week to onboard and meet the team, and we cover the full trip.

Every role is different. Travel expectations are always shared upfront in the job description and confirmed in your first call with us.

Pallet is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations
Pallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at View email address on sanfranciscogigs.com.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

A "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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