Business Analyst / Commercial Specialist

Business Analyst / Commercial SpecialistDo you want to work at the intersection of data, processes, and customer experience - helping shape how a global hydrogen company operates? Are you passionate about turning data into insights and improving how teams work across functions?Nel Hydrogen is looking for a Business Analyst / Commercial Specialist, with strong communications skills and a proactive attitude to join our team in Wallingford, CT. In this role, you will become a member of a team identifying, developing, and automating procedures across departments and teams, supporting best practices in sales forecasting, reporting, data maintenance and security, and communications. You will also play a key part in supporting customers - handling inquiries across email, phone, and CRM, and helping resolve issues related to orders, logistics, and commercial support.If this resonates with you, this could be an exciting opportunity to apply your analytical and process-oriented expertise in a global company contributing directly to the green transition.Your New RoleThe Business Analyst / Commercial Specialist will be a collaborative member of the Commercial Services Team and will engage in the team's range of data-intensive, interrelated functional activities core to Marketing, Sales, Production, Technical and Client Support success including data structure, hygiene, analytics, and reporting. In this newly created role, the Business Analyst / Commercial Specialist will learn key aspects of multiple roles and use that knowledge to establish and/or streamline policies and procedures, to maintain best practices, to spot and correct information gaps, and to surface and report trends.Your ResponsibilitiesThe responsibilities of the Business Analyst / Commercial Specialist role include data analysis, reporting, market research, competitive analysis, planning, and sales and service process optimization. Ideal candidates will have Business Analysis experience, strong communication skills and, importantly, be inquisitive and possess the skill flexibility required to be effective in a dynamic and evolving environment.In this role you will:Track and analyze key metrics related to and including prospect diagnostics, pipeline generation/outcomes, product interest factors, product quality metrics, and client support measurementsDevelop and manage Salesforce reports and dashboards ensuring that the various end users, Teams, and Leadership have access to the key data needed to succeed in their roleIdentify reporting needs and continuously improve or build new reporting toolsUse CRM and ERP tools to determine a client's status, assess and respond to their expressed issues to earn their continuing satisfactionManage electronic and manual records throughout the documented case support process, coordinating related actions across Engineering, Operations, Finance, and ManufacturingDiscern when to escalate issues and/or to apply creative solutions to ensure timely resolutionsSupport the team's KPIs related to customer entitlement and response timingUse Salesforce to generate, track and report on client satisfaction surveys, assessing responses for areas of Commercial Support improvements and of issues trendsContinuously improve, develop, and document business processes and best practicesOwn or collaborate on Director-assigned Department projectsSupport additional tasks and initiatives as needed by the teamWhat We Are Looking ForWe are looking for a structured and curious Business Analyst / Commercial Specialist who thrives in a dynamic environment and enjoys working across teams.You bring with you:An associate degree or equivalentMinimum 2 years of experience in a Business Analyst or similar roleMinimum of 3 years of Salesforce, multi-cloud experienceClouds including Marketing, Sales, CPQ (or Revenue), Service, Field Service, Experience, Analytics StudioExperience with an enterprise-wide ERP and CRM systemsStrong analytical skills, with the ability to translate data into insightsExcellent communication skills, both written and verbalA proactive and problem-solving mindset, with attention to detailCustomer-focused approach with a drive to deliver high-quality serviceKnowledge of mechanical and electrical systems is a plusExperience from capital equipment or technical service environments, along with knowledge of mechanical or electrical systems, is considered an advantage.The above statements reflect the principal functions of the position and shall not be construed as a detailed description of all work requirements that may be inherent in the job.What We Can OfferAn opportunity to work in a company in a leading position in the market.A visible role with many exciting interfaces, internally and externally.The opportunity to work in a global company that contributes to the green transition.A dynamic and highly professional working environment consisting of competent and committed colleagues.CompensationThe anticipated annual base salary range for this position is $90,000 - $105,000. Final compensation will be determined based on factors including relevant experience, skills, education, and qualifications.BenefitsNel Hydrogen offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability coverage, and retirement savings benefits, as applicable. Employees may also be eligible to participate in the Company's short-term incentive program. In addition, the Company provides paid vacation, sick leave, and company holidays. Benefits and eligibility are subject to the terms of the applicable plans and programs.The Company has a published Code of Conduct that all employees are expected to follow.About Nel HydrogenNel Hydrogen is the global leader in on-site hydrogen generation and the largest electrolyser manufacturer in the world. Nel Hydrogen is leading the charge into the new green hydrogen economy. If you are driven by personal initiative combined with loyalty and commitment to your team and the ability to convert complex issues into simple solutions, then we want to talk to you. Join a company that is on the cutting edge of new energy innovations, with an energized, progressive culture.VisasNel will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.We are an equal opportunity employer-M/F/Disabled/Veteran and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment is decided based on qualifications, merit, and business need. 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