Customer Service Representative

Morton Buildings, Inc. is the industry leader in post-frame construction. We have been in business for 120 years and have more than 10 manufacturing, fabrication, and shipping plants servicing over 100 construction centers nationwide. Per year, across America, thousands of new buildings sport the familiar Morton M.

The Customer Service Representative is a full-time position responsible for providing professional customer support to facilitate the relationship between the organization and customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsibilities

• Serves as a point of contact for incoming calls and onsite visitors, where applicable; forwarding calls to appropriate personnel and responding to customer inquiries in a timely and professional manner; answering general questions and providing accurate and complete information, using established methods/tools.
• Manages customer complaints from intake to resolution; escalating issues to appropriate personnel; keeping records of customer interactions in Microsoft Dynamics CRM system.
• Provides departmental support by performing routine tasks including but not limited to documenting and filing warranty information; reviewing and correcting records in Microsoft Dynamics CRM system; identifying opportunities for improving the customer service process and implementing best practices.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent and a minimum 2 years of experience in customer service or office environment
• Strong verbal and written communication skills, with excellent follow through
• Displays active listening skills, giving full attention and taking time to understand the points being made
• Highly organized with strong attention to detail
• Self-motivated, positive high energy work ethic and integrity
• Strong interpersonal skills with the ability to work in a collaborative team environment
• Proficient with Microsoft Office, including Outlook email, Word, and Excel
• Ability to maintain customer confidentiality

Benefits

• Hourly pay rate at $15.00 - $17.00
• Excellent medical / dental / prescription coverage
• Life Insurance
• Paid holidays
• Paid vacation
• Paid sick time
• 401K Opportunity
• ESOP Retirement Program in which you become an owner of the company

Morton Buildings, Inc. is an Equal Opportunity Employer and Drug-Free Workplace. All candidates offered employment will be subject to a pre-placement drug screen and background check.